K HealthReviews of khealth.ai

HORRIBLE! I have been self treating a cold for quite awhile. But I have a lingering pain in my cheek that is becoming increasingly puffy so I figured it was time to seek out some antibiotics before it gets any worse. Instead I am told just to keep doing what I’m doing? Even though what I’m doing is not helping the infection that is setting in

Timely, professional and friendly

Was asked to get lab work done and was told I’d be contacted within 24-48 hours and that was not the case. I had to reach out after 72 hours only to be told my infection could not be treated with k health. I feel like I wasted $40 to just be told I couldn’t be helped.

great experience super fast and easy!

The nurse practitioner was very helpful and gave me a lot of good information.

The first provider, Angela Hon, was extremely dismissive and frankly quite rude. The medical condition I came to the app for was whitish bumps with discharge inside my nostril, which I believe to be MRSA colonization. I have had this before and been to the doctor for it, so I knew what the symptoms were. I also consulted a friend who is also a medical professional on this app who directed me to sign in, explain my symptoms, and that the clinician would more than likely prescribe an antibiotic ointment. Angela Hon clearly did not read any of the intake information I had provided, asking me to take a picture of my ‘rash’ and telling me it was just pimples. She also tried to press me for my friend’s name who works for this company and asked why my friend didn’t just prescribe it for me. I explained that she can’t do that if I’m not her patient and that my friend was being a professional by telling me to go on the app. I asked for a second clinician who was kind enough to write the prescription with no issues. I understand not over prescribing people, but we are literally talking about an ointment, not a schedule 1 drug.

I paid $39 for a one time visit. The doctor said because it was a reoccurring UTI, k health couldn't help me. I asked customer service for a refund. They refused, saying "We will not be able to accommodate a refund as our paid service is the medical assessment itself and not the outcome of the assessment." This is not the norm with telehealth (like the planned parenthood app, lemonaid, etc). Normally, if their doctors can't treat you, you get a refund. Waste of money.

Super easy fast and convenient nice to have a dr on my time I work 12 hour shifts on nights going to the dr can be a real hassle not to mention waiting sometimes a couple weeks to get it. Dr was very professional and seemed to genuinely care ask many questions to be sure what was going on also gave great advice how to prevent my condition from happening again.