K HealthReviews of khealth.ai

Response from K HealthMay 30, 2025

I'm truly sorry to read about your disturbing experience with our company. This is absolutely not the standard of care or service we aim to provide, and I sincerely apologize for the frustration and negative interactions you encountered. Please feel free to send us your details at [email protected] so that we can look into this further for you.

Response from K HealthMay 30, 2025

What a wonderful review! We're so pleased you found setting things up to be so effortless, and that your doctor was remarkably personable, insightful, and proficient. It's great to know their demeanor was comforting and that there was expeditious follow-through on your lab orders. Thank you for sharing your experience and choosing K Health; we hope you will consider us again in the future!

Response from K HealthMay 30, 2025

That's wonderful to hear! We're so pleased your NP was both efficient and considerate. We truly appreciate you sharing your positive experience & hope you will consider K Health again in the future!

Response from K HealthMay 15, 2025

That's fantastic to hear! We're so glad you were able to connect with a provider quickly and get the treatment you needed without disrupting your week. Providing timely access to care is exactly what we aim for. Thanks for sharing your positive experience & for choosing K Health!

Response from K HealthMay 15, 2025

Thank you so much for taking the time to share your detailed feedback. We truly appreciate you highlighting the positive aspects of your interaction with the doctor. It's wonderful to know you felt he was helpful, respectful, kind, and knowledgeable. We agree that those qualities are essential. However, we are very sorry to hear about the frustrating experience you had with our platform's user experience. It sounds incredibly disruptive to have to repeatedly fill out your information and encounter issues with the appointment timing and linking. That is certainly not the seamless experience we want our users to have. Your feedback regarding the need for improvements in our software engineering and UX teams is invaluable. We understand how critical a smooth and efficient user experience is, and we are taking your suggestions seriously. Thank you again for bringing these issues to our attention. We are committed to making these necessary improvements and hope you will consider using our services again in the future to experience a much smoother process.

Response from K HealthMay 30, 2025

We appreciate you sharing your experience! We understand that a traditional "video" call might be what some people expect, and we're always working to clarify our service model. We're so glad that the provider you were assigned was extremely detailed-oriented in their questions and ultimately very helpful. It's fantastic to hear you received your prescription on the same day and that you're grateful for the immediacy of our response time. Your feedback about the effectiveness and speed of care is truly valuable!

Response from K HealthMay 30, 2025

That's great to hear! We're so glad you experienced fast and friendly service. We really appreciate you choosing K Health & taking the time to share your feedback!

Response from K HealthMay 13, 2025

Thank you so much for sharing your experience! We're so glad K Health was able to provide you with timely care and get your prescription refilled quickly. We appreciate you recommending our service!