KeyBankReviews of key.com

poor bank they have nothing good

I requested a remittance from KeyBank for overpayment of property taxes to my escrow account. I was provided a form to submit to KeyBank in order to receive the remittance. After submitting it, I was unable to get a response from my account manager. I tried calling her, leaving phone messages, sending emails, with no response. I called the general phone number to ask how I could get a response. This person was unable to contact any of the account managers during working hours. Finally, the manager of my account manager contacted me. She was helpful. But, that wasn't the end of it. I was told that my remittance would be prioritized so that it could be processed by the end of the week. Of course, this didn't occur. The following week, I asked for an update by email concerning the remittance, and my account manager (not her manager) simply said it hasn't happened yet. Duh... that is obvious. Not helpful, and even stupid on her part. I'm still awaiting the remittance.

I opened a checking account with the NE Phila branch. I chose Key because there was a promotional offer for new accounts. I went in and set it up in person, explained why I was using them, supplied the promotional codes and fulfilled the posted actions and deposit requirements, but am now told it is not valid due to their error. It cannot be corrected and I can’t open another account to get this benefit, as I am no longer a new customer. Was told I can just close my accounts and go somewhere else. What a terrible way to run a business. Save yourself the headache and “go somewhere else”.

If we’re just talking about the branch tellers, 5 stars. The vast majority of them have been wonderful to me over the past decade + of banking with Key. The back office folks? Awful. I’m convinced at this point that you have to take a Customer Service Deprogramming course just to get an office with a door at KeyBank. It’s as if the folks who work every not customer-facing role have forgotten that their account holders are actually customers. I have 4 business accounts and 3 personal accounts with Key. I would imagine they would eventually stop talking to me like I’m an idiot after a few years, but after a decade it seems that’s just their MO, Additionally, they constantly update their policies and payment standards. So now I am unable to make principal payments on a business loan and can only make regular payments (obviously so they never miss a single cent of interest). I can’t turn several business loans on AutoPay either. So if the payment date falls on a weekend or holiday they will late charge you unless you pay it before the due date. It would be much easier to do that if they didn’t freeze every single deposit that was above $10k also. So even if you deposit a check from a different reputable bank, they will absolutely refuse to clear it for 7 business days and treat you like you’re cashing a bad check whenever they see a number above $7k. It’s almost embarrassing for the folks who work in the branches because you can see they are tired of dealing with the red tape and nonsensical policies that they’re tasked to enforce. As a woman business owner, you would think the women in higher positions here would be respectful and respect their clients/customers - but they’re somehow worse than the men. I can’t even have a serious conversation with this bank anymore so I just mind my business, grab my change orders, and do my best to not make eye contact with the “can we offer you a credit card? want to open a CD?” folks. I’m in the process of opening another business and I hope the bank I work with on this endeavor can help me transfer everything out of Key as soon as possible. I can’t bring myself to ever do business with Key again. It’s therapy inducing levels of stressful, patronizing, and chaotic.

We have been with Key Bank for 31 years. We went to the local Medford, Oregon, branch to set up our mortgage with Jeremy. We were told we could set up bi-monthly payments in order to pay off our mortgage quicker. We were then charged a subsequent late fee from Key Bank. When we called about the late fees, we were told not to worry about them and that they would be removed. Months later, we received a letter stating we owed over $400 in late fees. When we contacted corporate about the fees, they said they would look into it to work on getting the late fees dropped. After not making any progress with the local branch, we have since contacted the 800 corporate offices, and we are still getting the runaround. Tony S (they don't give out last names to avoid accountability) said the late fees are being reviewed at the "highest department of escalation," but he continues to not have any answers after six weeks and counting. I get a weekly call from him telling me they are still reviewing the case. This is now Key Bank being evasive. I feel misled by corporate. Side note: All the Key Bank locations here in Southern Oregon are sparse, with just a few employees at each branch. It's a ghost town when you walk in, completely understaffed. The Ashland location doesn't even have walk-up tellers. Are they going out of business soon? I think so!

This Bank has gone down hill big time.

THE WORST BANK EVER! You’ll spend hours on the phone trying to close your account but due to a dispute they won’t handle it and will denied the claim. Almost two months later and I’m still dealing with them. I have a new bank and all I want to do is settle this and they refuse because that’s how they hold customers hostage. I can’t wait until I am done with this bank for good.

I submitted the paperwork 3 business days before my current CD was to expire. It is now 4 days from the date of the expiration and my money still hasn't moved. BEWARE!