KeyBankReviews of key.com

Quite upset how I couldn’t use the ATM for key bank in downtown , Pittsburgh.

No words.. False advertising to the fullest. Where is this so called professional customer service? Customer Care service representatives are absolutely clueless. Do not undersand basic English, customer needs. There must be leagal recorse to hold KEY BANK accountable. False advertising as I am yet to find a professional customer service representative. Or even a person that can actually do hos or her job. Better off with your money under your mattress. Absolutely disgusting what we as clients have to endure. 2 weeks of this and nothing.

Key Bank might be the worst bank in the history of banks. First, they close my local branch (Devon PA), forcing me to an inconvenient branch 20 mins further away (Malvern PA). Then, they repeatedly and inexplicably “temporarily” close the Malvern branch and tell me that I now need to use the Exton PA branch, which is another 15 mins away. It’s awful and customer unfriendly. Their offerings certainly don’t compensate. Their only positive has been their friendly staff. Saying goodbye to this bank.

They started charging me a $25 monthly service charge without telling me on an account I don't check that often, despite keeping high balances in my other accounts and having a long standing relationship with them. I asked for those to be reversed and the branch manager at the downtown Seattle branch refused so I had to file an executive complaint, and after 2 months, nothing has happened and they won't respond. I would not recommend banking with them based on this awful service and usurious fees they charged me without any notification and horrible service in trying to get them credited back.

Reliable bank and great customer service.

Been at this bank for four years tired of some of the newer staff they have working there. Don't want a savings account so why is a banker trying to force it on me? Would love to find another branch. Not happy at all by the way I have been treated here lately.

Unprofessional Service and Poor Management at South Buckley Branch ​I am extremely disappointed with the service I received at the KeyBank on South Buckley in Aurora. I arrived at 5:10 PM, well before the 6:00 PM closing time, intending to open a new account and check an existing one. ​I sat in the lobby for nearly 20 minutes while a staff member walked around the building, seemingly ignoring my presence. When she finally acknowledged me at 5:26 PM, she claimed she could not help me because she was assisting one other person and "it would take a long time," effectively turning me away 35 minutes before the branch closed. ​It is unprofessional and frankly concerning to be told a bank cannot service a customer during posted business hours. Furthermore, seeing only one staff member active while multiple cars were in the lot raises questions about staffing and efficiency. Being told to "make an appointment for tomorrow" or drive to a different location is unacceptable when I am standing in a fully open branch. I expected to be treated with the same priority as any other customer. This experience was dismissive and highly unprofessional.

Terrible rude and aggressive customer service at the Guilderland Branch. Maggie was the teller. She lied to me and said she was the Bank manager. I Tried to cash a check written on a Key Bank account. Nothing but attitude because I do not have a Key Bank Account. This is why I fired Key Bank 15 years ago as my commercial and personal bank.