KeurigReviews of keurig.com

Their customer service is horrendous and their corporate department is worse. I wish i could give 0 stars.

I have botten two Kuerig Coffee Maker's. Both junk and they were bought brand new at Walmart. Yes Walmart will exchange the units but once your past the date of exchange if you need a warranty repair good luck because the people who deal with that will not help you.

Our 2nd Keurig double brewer just died, in a total of 3 years. Each lasted just over its 12 month warranty. So $450 in 3 years on coffee makers and we are back to nothing. In addition to the crazy expensive $$$$ keurig k cups we have purchased over the years (5-10per day). We are done with Keurig, after being told by warranty service that we were just outside the warranty window again and there was nothing they could do except a 20% discount on a new unit. My experience is that these are made to last 15 months as they both stopped working at around the same age. Time to switch to a different company. Keurig products and the response from the company has lost me as a loyal customer.

I purchased a Keurig duo a couple years back factory direct off eBay site. I had 3 replacements that all malfunctioned. I was then told that they will not replace it again. So I'm out roughly 180.00 dollars just to use a Keurig for just under 2 years to be told oh well. No I'm sorry for your inconvenience or any common courtesy. Customer support was really rude. Ive since bought a mr coffee with no issues for 30 dollars. Don't waste your money, believe me, it only looks good and is not worth it. Especially their customer support. I'm so annoyed with Keurig. Their warranty is a joke it doesn't mean anything. Thanks Keurig for another dissatisfied customer!!!

My coffee maker is under warranty. I’ve sent them everything except my first born and they don’t send me a replacement!

Bought my KSlim,less than 2 months old.Defective.Descale light after multiple cleanings,and unplugging won't go off.This is my 3rd Keurig so after wasted time on phone with their so called Customer Service,and ridiculous emails-"Oh this photo you took is too close.Retake it.Now "Oh this other photo is too close too" Nothing but playing games.They have No intention of replacing my defective machine.And I have No intention of ever buying their Junk again!

Bought kcups from their Keurig Direct on Amazon. Boxes smashed. Coffee on my floor and stale. They don’t bother to even respond!

We bought the k-duo it worked great for the first 2wks then all of a sudden for every 2 cups you pour a cup ends up on the counter and the kcup once in awhile doesn't dispense the right amount of water. If you don't like to clean up every time you pour coffee I'd consider something else.