KeurigReviews of keurig.com

Terrible Company. Keurig quit at 4 months. Several phone calls and uploading everything requested they repeatedly denied my claim Junk products and garbage customer service!!!!!!

Ordered keurig from their website vs Amazon. So not ever do this. The measurements were not accurate and I had to return. Their returns are hard to navigate and are not free. It cost $42 to return. Never again.

Keurig died after 6 months. Used daily for only 2 cups. Made good coffee but not a good purchase if it cannot last longer than 6 months with only mild usage.

My issue is with their web site and customer service. For weeks I couldn’t even log in — it kept circling me back to the login screen. Finally I could log in but it wouldn’t process my order — kept circling back to checkout. I submitted several tickets with no response. Fast forward to needing to process two rewards — wouldn’t work, wouldn’t let me check out. So I finally called customer support and what a nightmare. Couldn’t understand her and after not being able to even find the rewards I needed processing, she eventually did. Thirty minute phone call. She said great, she’d add them to an autoship that was ready to go out. Received said autoship and no rewards items. Chatted today online (I will never call them again) and rewards will be in next autoship. We shall see. Very frustrated and looking to order my k cups elsewhere.

There is no customer service at Keurig. There are only people online in emails, on the phone, and through chat that will never answer your questions, or refuse to acknowledge anything you say. It does not matter how meticulous you state the problems you are having with their machines or components of those machines. They will keep telling you that you must do this or that and we will follow through with this or that. You answer endless questions. You take pictures. You follow through with all the steps of giving order numbers, machine models, etc. You take pictures of the serial number. On and on, you do everything they tell you must do and it will take at least an hour on the phone. After doing all of this, they tell you "we are putting you through a specialist who is better equipped to help you." Then you will wait again for another half hour on hold. And then you will go through the whole thing all over again. No one ever addressed the fact that you already did this. No one admits that they have a 90 day warranty that states you get a replacement if the machines or reservoirs malfunction or break. They just send you to someone else who, they say, is "better equipped to help you and will resolve this matter." I was lied to constantly about how "I am the only one complaining", when in fact, there are endless complaints from others about the same issues I am having with machines and water reservoirs. They want you to keep complaining...for months...so they can say you have gone past the three months deadline.

about 7 months ago. After de-scaling this time, the machine would not turn back on. I contacted Keurig Customer Service and went through the process of plugging out and in etc. Then the agent emailed me a form to complete and submit. The form required I photograph the serial number on the unit and attach the original receipt of purchase, both of which I did. The form is managed by an automated system that I hesitate to call AI as it is not intelligent at all. I completed the form 3x and each time the AI emailed back saying my serial # was invalid (its a photo from the back of the machine with the bar code), the purchase was more than one year old (bought Oct 11, 2024 and its March, 2025 so it's within the validity period) and that I did not buy from an authorized dealer (it was bought at the Keurig Store on Amazon). I call in again, to speak to a human. They refer me again to complete the form. Same thing as above, AI rejects it for the same reasons above stated. I call in a third time. Agent wants to send me another form! Oh boy. So 1/2 workday later after dealing with Keurig I have no working machine and no approval for a new machine that meets all the requirements for a free replacement. Terrible. I will move to another coffee system. Too many companies are getting rid of humans and replacing with AI that is not yet programmed correctly to handle situations.

Three months ago we brought or 2nd one duo coffee maker at Walmart..Today it quite working. Going to call manufacture -customer service tomorrow. We are now using Mr coffee always working and never fails

Received a Keurig as wedding gift and did not use it until I got married… it worked for a little while and then had a mechanical/internal/electrical type issue and customer service was not able to help. I think that for the price the coffee machine should last for a long time, especially since I barely used it. I also did not like how customer service would “up my discount” when it would still have been cheaper on their website to reorder…which why would I want to reorder when the product was not good quality and did not last and the customer service could not troubleshoot or resolve the issue… I wasn’t looking for a free one I just wanted mine fixed since there was a malfunction with the product but there was nothing they could do but have me pay for a new one