KeurigReviews of keurig.com

I have had 3 Keurigs all different sizes in the past 3 years and they all have broken within a year! Such a poor quality product!

just horrible company.

This company is a joke and the so-called customer service is ran by toddlers. Wait, that is making toddlers look bad. I have tried for over a month to get my auto-ship order. Each time I called into Customer Service I was alway told by someone who barely spoke English that "don't worry sir, it shows your order processing. You will get coffee next week.' What a bunch of BS!!! Never processed fully and when it did and they charged my form of payment, it was credited right back. I used four different methods of payment and each one was the same. I asked to speak with a supervisor this last time and was on hold for almost 30 mins only to be told the supervisor was in a meeting. I said, well get me another. They were all then meeting with other customers. I said either get me a supervisor or I cancel everything and will write about my experience on every platform I could. Went on hold again for another 15 min. During that time, I researched Keurig and found they had an ASTRONOMICAL 1.2 star rating!!! I read some reviews and guess what, everyone else that had issues seemed to have a real issue with the lack of customer service. So when the rep came back on and once again told me the supervisors were busy, I brought this to her attention. She had no response. I cancelled an order I had with them (not that it would have ever been fulfilled anyways), and pulled all payment types as a few reviews showed fraudulent charging. I then went on to AMAZON and ordered they same coffee I was getting from Keurig for $20 less. Save yourself a headache and stay THE HELL away from this company!! It is a shame as we have purchased numerous coffeemakers from them for us and family, however I do not know what is going on with their customer service department!! Just plain IDIOTS!

Terrible quality—coffee tastes weak, and the machine leaks everywhere. Save your money!

I've had 3 Keurig single cup models in the past 4 years.. nothing but problems.. zero customer service response, waste of money, poorly made product would not recommend this product to an enemy. Don't know what else to say ... very disappointed. After the second purchase you'd think I would know better but gave benefit of the doubt.

I received a Keurig as a Christmas gift. It lasted only a month. When punching a Keurig coffee pod, the (plastic) handle broke in the rotating joint. The handle fell out of the broken side and did not lock into place for the brewing process. Since the Keurig is still under warranty, I filed a claim. I received an email back with an SR#. After a month, I called to inquire about the status of my claim. Keurig Customer Service said they do not see my email as a registered customer and therefore do not have it in their system. The service was going to assist me in registering my email after he completed the task, and started to ask additional questions, he then claimed that he could no longer hear any response from my end of the phone, and hung up. I called again, and again the rep said that my email was not registered in their system and registered my email. The rep insisted that I present a copy of the receipt/proof of purchase. When I filed my claim, they said that they would be able to process my claim without it, since it was a gift. Now they are claiming that I must produce a receipt to process my claim. It was a gift, and now the person who gave us the Keurig, no longer has the receipt it has been at least two months.

This company has the worst customer service I have ever experienced. They are all robots with no common sense. It’s very frustrating and you don’t wanna take it out on them, so I always ask for a supervisor. The response is always the same. There are none available and after the first two tries of waiting for long periods of time on the phone, you agree to have them call you back which they do, and then you suddenly get disconnected and your problem is not resolved. This happened twice out of five phone calls over a 2 1/2 hour period. My top of the line Keurig did not last one year, after they sent my replacement, I will NEVER Deal with this company again.

Just purchased a Keurig K-Elite. Noticed several disappointments immediately. I believe their designers lost touch with reality & de-evolved the units. As soon as I set it up in exactly the same place as our previous Keurig 2.0 K450, I noticed: - The display is poorly placed. It is too far back on the top of the unit & hard to read due to a nearly horizontal angle - The user interface is not clear on cup sizes. Yes, the buttons are illuminated with small to large pictures, but ounces are not shown. Plus, again, the horizontal location provides poor visibility - With it placed toward the back of the countertop under the wall cabinet, as I suspect many situations to be like, raising the handle causes your hand to hit the underside of the cabinet & just clears itself. The previous model's lift handle was angled slightly down and when lifted did not go as high - You cannot see the water tank level from the front of the unit, unlike the K450, on which you could clearly see how much was in the tank from the front - You must lift & remove the lid on the water tank of the K-Elite to fill it, which is inconvenient again being under the cabinet, whereas on the K450 it had a simple flip lid in the front that you could use a big cup to fill through and did not have to remove the tank Yes, it brews a nice cup of coffee quickly. Yes, it has pretty much the same capabilities as our previous model. We liked pretty much everything about the K450 and very little of this K-Elite on first impression. Had I taken time to see these cons I may have reconsidered this purchase. You hope for improvements in newer models, not regression.