Kensington FurnitureReviews of kensingtonfurniture.com

Kensington furniture was a very wonderful experience, Very knowledgeable sales people And you were treated like family .

The sales folks were helpful and the selection and price were very good. I called to confirm that the furniture would be ready several hours before I told the store I would to pick up the furniture. I was informed it would be ready to be picked up at that time. When we arrived on time, I paid the balance owed and went to pick up the furniture. We were kept waiting at the loading dock for a long period of time for pick up of our purchase.. I called the office in order to get someone to open the door and acknowledge we were there after ringing the bell.. The warehouse employees then showed up after sometime to load the bar stools in my car. They explained they were busy with a delivery of furniture. I do not think the customer service was appropriate.

My sales consultant was very patient with me....

The staff was helpful and interested in my needs.

chair arrived with small hole in the fabric on the back of the chair. The hole was not there when i signed off on the inspection in store. Would like to see furniture wrapped in plastic to avoid this from happening, also it was a rainy day.

I came in with one thing in mind - Buy a leather sofa. I was in and out in less than an hour. I didn't have a sales person breathing down my neck. I was able to shop the floor and check things out by myself and when I was ready, I made a purchase. Love the look and feel of the store. Everyone is friendly and makes you feel welcome.

I went into the store looking for a king bed. Found a beautiful head/foot board combo I was interested in , and since Dan greeted me at the door? I went looking for him. Almost an HOUR later..I found Howard..... Howard followed me to the bed.and at this point, I had found a mattress on clearance with no price on it. Howard comes back after talking to his "manager" and tells me I have to pay $250 extra for frame for bed..and wanted $1100 for mattress!!! After nearly another hour..and him telling me SEVERAL lies about the items..I left.. A couple days later, I called and asked for the original salesman, Dan and saved several hundred and had it delivered today..hassle free... Stay AWAY from "Howard"...con artist beyond sales...

It was a pleasure to come into a store and get such good customer service. David took time to show us every option for our purchase. This type of service is hard to find these days. It was a first class experience.