Kensington FurnitureReviews of kensingtonfurniture.com

The guys were very professional & speedy. Great job!

on 01/11 I was met at the door by Howard. told him we were looking for a new sectional. He showed us many options and was patient while we made our decision. I told him we needed the couch in 4 weeks as we were hosting an event. He told us "That won't be a problem." I paid 40% of the cost and was pretty satisfied. 2 weeks later I checked my email and saw an estimated delivery date of 03/05. 8 weeks out! I called the store and explained that the salesman and I agreed we could get the couch in 4 weeks. I was told it had not even gone into production yet but once is does it will absolutely be less than 4 weeks. The man on the phone said he would check on the order and call me back in an hour. he did and explained there was a holdup at the production warehouse. He didn't know what the holdup was. He also did not know why Howard would promise 4 weeks. He said he would call me in a few days. After a week with no update I called again and spoke to a woman. again got the run around. couch is in production but no date for delivery. again promises of call backs that never came. After that I emailed the store and was answered by Michele. she was nice enough but also offered no answers. She did offer a loaner couch to host my event but I refused as I'd already had to change the location. perhaps if one of the 3 people I spoke to earlier had actually returned a phone call and offered that it may have been possible. I ended up getting my couch in 6 weeks. as kensington likes to point out WAY EARLIER THAN THE ESTIMATED DELIVERY DATE! delivery was the best part of the experience those guys were great. I was never looking for money back or an exchange or anything. all I wanted was an acknowledgement that a word on a handshake means nothing to these people. How can you straight faced say to me you don't know why Howard would promise something he couldn't deliver? just admit that your people looked me in the eye and shook my hand and made an agreement just to close a sale. silly me for thinking old world ethics in a local company still exsisted.

The delivery men were friendly, courteous, on time, and accommodated our needs, thank you!

Jerry at Kensington is very knowledgeable.

They were a pleasure to work with from beginning until the end. They were very responsive.

Excellent service!delivery man we're on time polite quick to serve! Safely brought furniture up stairs.

Last year, I went to Kensington to help my parents buy furniture and it was a positive experience. This year I went for myself...needed mattress/recliner/dining room chairs. It took about an hour before we were approached. Salesman was nice but not knowledgeable about mattress. He had to make a call to clarify on type of mattress and we have yet to get a response to our question. He told us we would need other parts for the mattress/ adjustable bed and in fact we did not. I know they were short staffed on a Sat but instead of worrying about the cookies they serve, they should have more staff on the weekends.

My experience was beyond helpful. The product spoke for itself, and the staff was very helpful, informative, and attentive