Kendra ScottReviews of kendrascott.com

I would not even give Kendra Scott one star, but that is the lowest it will allow me to. The customer service is the worst out of any company I have experienced. Supposedly this company “gives back” but maybe they should try to help the people the buy from this company. It is ridiculous you are placed on a hold for 5 minutes, and cannot get an answer from anyone. My package of 80 dollars is missing, and I have yet to receive a refund. I would advise to not order from this company. I have been trying to contact them for three weeks.

All of the negative reviews are 1000% accurate. I ordered Christmas gifts over 3 weeks ago, my card has been charged but no merchandise has ever been sent out. I have tried to contact customer service by phone, chat and email, crickets, no response AT ALL. Please be wary when ordering, not sure how they are even able to operate like this. Filing charges with my credit card company for theft

I purchased 2 necklaces online on 12/9/23. On 12/13, I saw a BOGO 1/2 off for the items I purchased. I sent an email to customer service that day about a price adjustment (since it was within the 1 week window) and never heard back. I went to the Deer Park store on 12/15 to see if they could help. The young manager, Jessica (with a smirk on her face), did everything she could to say no. She eventually, reluctantly, agreed to the price adjustment IF I jumped through several more hoops and came back to the store with more "documentation". When I went back, I talked to Sarah, another manager, who was more than pleasant and helpful. She did my price adjustment/refund quickly and easily. Almost a week later, I got an email from customer service. No apology for the late response and no offer to help. I have purchased many items from Kendra in the past. This experience left a bad taste in my mouth. With so many other options, I will not buy from Kendra again.

I ordered 4 pieces from KS on Black Friday. Got a shipping email on 11/26. Since then, there has been no updates on the shipping status. I tried calling customer service over 10x and have not been able to get anyone on the line. Emailed support 2x with no response. Given their brand recognition of their products, their custom service is beyond horrific! I still have no idea where my order is and have no luck getting a hold of anyone from KS customer service or support.

I ordered my daughter a necklace for Christmas when it arrived it is the wrong one. It’s completely different necklace than I ordered and is a cheaper one than I paid for. Been 3 days trying to get in contact with cs. I’ve sent emails, called, and tried the live chat. I just keep getting they have no one available.

I ordered two pieces of Jewelry form them for a Christmas present this year. I received only one piece of jewelry, even though the tracking information says both are on the same tracking number. The invoice sent with the jewelry only lists the item I received. I emailed Customer service and got an auto reply that they would get back to me. I have been attempting to call them all day. No one is answering the phone. The customer service is very sub par. I do not recommend anyone order from this company.

I have ordered online 3 times, but I have no idea if my order went through; no confirmation on line, no emails. I emailed customer service to inquire, but haven't heard back. I tried the live chat, and the customer service line, but after being on hold for some time, the message says no one is available to assist you, and they disconnect. So disappointing!

I ordered a necklace from them on December 1, 2023. I have a screenshot of them thanking before my order with my order number. I wanted to check the tracking on the necklace, and that order cannot be found. On December 3 I emailed them and got an automated response. Which I expected because it was a Sunday. But still nothing on Monday. Emailed them again on Wednesday the sixth. Again, automated response. No feedback. Try calling them, on hold for 40 minutes. Absolutely ridiculous. It was my first time trying to buy from them and I will never, ever attempt it again. Nor will anyone I know.