KELLY OBI NYReviews of kellyobi.com

Response from KELLY OBI NYNov 13, 2024

Hello Suzette. Thanks for reaching out, and I totally get how frustrating this must feel. Just to clarify, the item you ordered—the mule sandals—were listed as a pre-order with a 2-3 week production time on the product page. Since pre-orders take a little longer to be made and shipped, your order is still in the production stage. I noticed you placed your order via Facebook/Instagram Shop. That means your order updates and notifications are handled by MetaShop, so you can check the status through the email linked to your Facebook account. Alternatively, you can view your order details directly in your Facebook or Instagram app: On Facebook: Go to your profile → Click on "Orders and Payments" under the Settings & Privacy menu. On Instagram: Tap the three-line menu (top right) → Go to Orders under the “Your Activity” section. Also, we replied to your support ticket on November 5, explaining the pre-order timeline, but it sounds like our message might have been missed. Please check your email, and let us know if you still can’t find it. As for the “scam” claim, I assure you that we’re a legitimate business. We fulfilled your previous order without any issues earlier this year, and we offer a no-questions-asked refund policy. If you prefer not to wait, simply reply to your support ticket, and we can process a cancellation and refund right away. We appreciate your patience and hope to resolve this for you quickly. —The Kelly Obi NY Customer Care Team Open Mon-Fri, 10AM to 5PM EST | Website: www.kellyobi.com | Email: [email protected] |

Response from KELLY OBI NYNov 13, 2024

Hello Shoshana. I’m really sorry to hear about your experience and that you didn’t get the larger size of the red pleated dress you loved. As per your request, we canceled the exchange on October 31. Regarding the refund, I’ve double-checked your order, and I can confirm it was processed on our end on November 5. In fact, it was deducted from our bank account on November 6. Since you paid through Shop Pay Installments, here’s how the refund process works: Instead of receiving a lump sum, your refund is applied to your installment plan. This means any remaining payments will be reduced or canceled first. If you had already paid off all installments, you should see the refund appear in your original payment method. Sometimes, depending on your bank, this may take a few extra business days. I know this isn’t ideal, and I appreciate your patience while this is sorted out. If you don’t see the refund soon, please get in touch with Shop Pay directly or let us know, and we’ll help follow up. Thanks again for your understanding. —The Kelly Obi NY Customer Care Team Open Mon-Fri, 10AM to 5PM EST | Website: www.kellyobi.com | Email: [email protected]