KELLY OBI NYReviews of kellyobi.com

Response from KELLY OBI NYNov 13, 2024

Your review made us all smile from ear to ear around here, Natalia! :) We're so glad you decided to take a chance on us, and we're thrilled that your sweater was worth it. It's wonderful to hear that you love it! We're sorry for the initial communication hiccup; we're working on improving that so you and tens of thousands of other supporters can stay in the loop right from the start. But we're glad everything got sorted once you reached out (sometimes it just takes a little nudge, right?). And hey, no worries about the photo—we'll take your word for it! Your review painted a perfect one for us! Huge thanks for your wonderful feedback, Natalia! We're so lucky to be on the receiving end of your support! Enjoy every cozy moment in that sweater, ma'am! 🙏🏽🧡 —The Kelly Obi NY Customer Appreciation Team 😽 Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]

Response from KELLY OBI NYSep 4, 2024

Hey Tanya! Gazillion thanks for your kind words and for placing all those orders since February! Such love and support keeps us all going around here. While we strive to be on point with everything we do, we admit that sometimes, like everyone, we do drop the ball. 😅 Thank you so much for gracing us with your objectivity and understanding! We’re so sorry one of your items arrived damaged. We're glad you managed to fix it but just so you know, we have a straightforward returns and exchange process that's here for exactly those moments. If anything like this happens again, please don't hesitate to reach out—we’re more than happy to help! Thanks again for your support and for keeping things real. We’re here to make sure your experience is always fabulous, so don’t hesitate to reach out anytime! Cheers, Tanya! —The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]

Response from KELLY OBI NYAug 21, 2024

Thanks so much for your kind words, Lillian! We're thrilled to hear you’ve had a great experience with us—even when things didn’t go as planned with your second order. It’s wonderful to see that our return process was smooth and that you’re enjoying your first purchase. We totally get it—shopping online can sometimes be a hit or miss, but we’re always here to make it right when it’s the latter. By the way, we took a quick peek at our system, and it looks like you’ve placed a total of five orders with us since April (we see you, Lillian!). Your latest order (OID 42745) was placed just yesterday and will be shipped out within 4-5 business days. You can expect it to be in transit for about 5-14 days. As for your return (RMA associated with order #39206), I’m happy to confirm that our Return/Exchange Team processed the refund today, August 20th. You should see that reflected in your account soon. We can’t wait for you to receive your latest order and hope it’s another hit! Thanks again for gracing us with your objectivity and kindness—we truly appreciate you! Massive thanks for the love, Lillian! 🥰🙌🏾 If you need anything, please feel free to touch base with us at [email protected]! We'll be more than happy to assist!