KELLY OBI NYReviews of kellyobi.com

Response from KELLY OBI NYNov 13, 2024

Hi Janis. We're really sorry to hear the coat arrived looking like it had a bad day at the dry cleaners. :( That's not the quality we aim for, and I completely understand why you're frustrated. Although, at this point, you're past our usual 14-day return window, we'd still love to make it right for you. We've got an easy return process through our Return Portal (https://kellyobi.com/a/return), or you can get in touch with us directly to open a ticket case via our Contact Us page here: https://kellyobi.com/pages/contact. We can offer a few options: a refund to store credit (plus an extra $20 as an apology), or an exchange. If none of those work for you, we're happy to chat about compensation. We'd appreciate the chance to fix this and turn things around for you. No one likes a wrinkled experience, and we're here to smooth things out. —The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]

Response from KELLY OBI NYAug 28, 2024

Thanks so much for taking the time to share your experience with us, Lisa! We're really sorry for the mix-up and the stress this has caused. We looked into your order, and here's what I found: your order confirmation was indeed sent right after you made the purchase, but it might have taken a detour to your spam or promotions folder. Your official order number is 42232, just in case you need it! Now, about that item that showed up at your door—yes, it’s actually not the jacket you ordered (we're still working on getting that to you). What you received is the mystery item that was part of your order. Sorry for any confusion there! Russ, our Customer Care guy, has already been in touch with you as of yesterday, and he’s got the shipping ETA for your jacket all sorted out. We hope this helps clarify things for you. We really appreciate your patience with this, Lisa. If there's anything else we can help you with, please feel free to give us a holler by replying to your ticket case with Russ. We're here to make things right by you! Thanks again for giving us the chance to learn and evolve! —The Kelly Obi NY Customer Care Squad 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected] | FAQS: https://kellyobi.com/a/detective-faq

Response from KELLY OBI NYAug 21, 2024

Hello there, Hephzibah. I'm so sorry for the confusion and the frustration this has caused you. We completely understand how annoying it is to wait for a refund, especially when it feels like it's taking forever. After looking up your details in our system, we found your order, return request, and the associated RMA4136216. It turns out that the reason your refund wasn't processed sooner is because the return label we issued hasn't been used yet, which is why the system didn't trigger the refund. But no worries—we've gone ahead taken care of it for you! We've gone ahead and processed your refund today, August 20th. Depending on your bank, it should show up in your account instantly or within 3-5 banking days. We also noticed that our customer team did receive your messages, but it looks like we didn't get a response to some of the details we needed. No worries though—all sorted now! If you'd like to review our return policy for any future reference, you can check it out right here: https://kellyobi.com/pages/return-policy. Thanks so much for your patience, Hephzibah, and again, we’re really sorry for the mix-up. If you need anything else, just give us a shout at [email protected]. 💋🙏🏾

Response from KELLY OBI NYAug 1, 2024

Hey Lola! Thanks for the heads-up! Sorry to hear the outfits didn't hit the mark for you. We totally get that everyone has different tastes, and we want to make sure you're happy with your purchase. Good news! Our return process is super easy. We offer a 14-day return policy for products ordered and returned due to buyer's remorse. You have three options: exchange it, get a refund to your original payment method, or get a refund as store credit (and we'll throw in an extra $20 as a thank you for giving us another shot). To kick off your return, just head over to our returns portal: Kelly Obi Returns: https://kellyobi.com/a/return. We'll email you the return label and your RMA to the inbox linked to your order. Thanks for giving us a try, and we hope to make it right for you!