KELLY OBI NY Reviews | Read Customer Reviews of kellyobi.com

KELLY OBI NY Reviews | Read Customer Reviews of kellyobi.com

KELLY OBI NY reviews

163 approved reviews, newest moderated first

Ameenah Y.
Oct 17, 2024
I placed an order on 9/27
I placed an order on 9/27. Today is 10/17, and no shipping info is available. Customer service only gives you a repeated message—no real response. I will not be purchasing from this company again.
Response from KELLY OBI NYNov 13, 2024
Hello Ameenah. I'm really sorry we let you down with your recent order. We completely dropped the ball on keeping you informed about our package status, and I can see why that left your frustrated. The good news is your jeans were delivered on October 30th, but I know this wasn’t the smooth experience you were hoping for. We’ve taken your feedback seriously and are working on improving our communication and tracking systems to prevent this in the future. I know this experience didn’t meet your expectations, and I’d be happy to discuss this further if there’s anything we can do to make it right. Please feel free to reach out directly so we can assist you further. Thank you again for your honest feedback. —The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
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Shelley B.
Oct 17, 2024
Just plain horrible
Just plain horrible. DO NOT TRUST THIS COMPANY. It’s been a month and all I’ve gotten is a cockamamie story about a fire! Is there a 0 stars button?
Response from KELLY OBI NYNov 13, 2024
Hello Shelley. Thank you for sharing your feedback, and I’m really sorry to hear about your experience. I can understand why this has left you feeling frustrated, and I appreciate the chance to clear things up. I looked into your order details, and here’s what I found: Your 3D Flower Solid Short Sleeve T-Shirt was shipped via USPS and delivered to your address on October 28. I’m truly sorry if this wasn’t communicated clearly—that’s on us. I also see that we processed a full refund for your order on October 31, which has already been issued back to your original payment method. As you know, we sent out a return label on October 31 via our reply to your ticket as a courtesy to make it easy for you to send the item back if needed. We wanted to ensure you had a hassle-free way to return it since the refund was already processed. Kindly use it anytime. I know you mentioned feeling like you got a “cockamamie story about a fire,” and I want to be transparent here. We did have a temporary issue at our warehouse, which affected some orders and caused delays. I promise you it wasn’t an excuse but an explanation of the real hurdles we were facing at the time. I understand your disappointment and frustration, and I genuinely apologize for how this has gone. Please reach out if there’s anything else we can do to make this right. We truly value your business and hope we can regain your trust. —The Kelly Obi NY Customer Care Team Open Mon-Fri, 10AM to 5PM EST | Website: www.kellyobi.com | Email: [email protected]
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Crystal W.
Oct 16, 2024
I wish I would have read reviews on…
I wish I would have read reviews on Kelly Obi before ordering from them. I placed an order on the 3rd of October, and it is now October 16th. Where is my order? It hasn't even shipped yet! Is this a real company? Will I ever receive my merchandise?
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Mrs. J.
Oct 16, 2024
I WILL NOT ORDER FROM THIS ONLINE STORE…
I WILL NOT ORDER FROM THIS ONLINE STORE EVERE AGAIN. I placed an order Oct. 1st and I'm still waiting for my order. I ordered a dress for my church 81st. anniversary. I get an email spill of a warehouse fire (for which i felt it was a lie) alone with a 25% off coupon on my next purchase...NO THANK YOU.
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Scheketta L.
Oct 16, 2024
If i can put a no rating i would
If i can put a no rating i would. This absolutely crazy that you would take people money and not send them the product that was puchased. I have reached out to you several times about 2 jackets i purchase in Sept. 26th 2024 and you took my money and state there is no orders showing from me. I sent this company my transaction statement showing them money was taken out my account and you still wont respond about my order. Be careful ordering and giving this company you money.
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Mia V. H.
Oct 16, 2024
My Orders
I placed an order on Sept 15th and as if today October 16th I have only received part of the order. I have received a tracking number of the last item under this order number on October 5th and the updated keep changing. You receive bull crap messages from the company with lame apologies. Once I receive all my orders I am done with this company. They are advertising merchandise they do NOT have in their warehouse. Poor business tactics.
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anne Q.
Oct 8, 2024
Great customer service
Thought I was being ghosted by these guys. I needed to return an item but I just couldn't get a response. Today I got a brilliant response from a member of staff sorting out the issue. I'm very very happy. I would highly recommed taking a look at this company.
Response from KELLY OBI NYOct 23, 2024
Hello there, Anne! Thank you so muchly for updating your review—we truly appreciate your effort. It’s not often that customers have the time to revisit their reviews once an issue is resolved, so your follow-up means a lot. We know it’s not always easy to come back and share when things turn around, but it’s customers like you that help us build trust and show the full picture of our efforts. 😊 THANK YOU. Negative reviews can sometimes make it feel like only the not-so-great moments get the spotlight, even though most of our customers have experiences. We totally understand—it takes time to build trust, and we're grateful you gave us the chance to show you the real heart we put into our work. Thanks again for working with us and sharing the love! —The Kelly Obi NY Customer Appreciation Team
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Karen Y.
Oct 5, 2024
Disrespectful delivery in sizing and packaging!
I'm having a hard time with returning the items that do not have any labels or size. I ordered large and they sent a size small. I am disappointed! I want a refund. It took 3 1/2 weeks for the order to arrive. They have a 14 day return policy but it took over 25-days for the order to be delivered. Also, it was delivered in a vacuum seal plastic bag. It was all balled up with hard wrinkles. It felt disrespectful to my money and purchase. Those hard wrinkles are hard to fall out. I'm disappointed in the experience and will keep you posted on how this turns out for getting my refund. I am disappointed with the experience.
Response from KELLY OBI NYOct 23, 2024
Thank you for your feedback, Karen. I’m truly sorry for any inconvenience you’ve experienced. I just want to let you know that we sent detailed instructions for returning the items in our ticket thread on 10/07. It’s possible you may have missed our response as we don't see any records of RMAs associated with your name and order numbers, and I apologize for any confusion this may have caused. For your security, we recommend reaching out to our Customer Care team directly, as we cannot handle personal information on this public platform. We are ready to assist you with your return and ensure you receive a refund as soon as possible. We appreciate your patience and look forward to resolving this for you. —The Kelly Obi NY Customer Appreciation Team
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