We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
KELLY OBI NY (kellyobi.com) has 163 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
kellyobi.com
Website
kellyobi.com
Category
Clothing & Underwear
Location
Kearny, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DONT LOSE YOUR HARD EARNED MONEY!! I FINALLY received my order on Oct 16th after it was placed on August 16th well past my event date. Customer service is NOT helpful and gave generic responses. I decided to return 2 cheap looking items (one was as described) but because it took two months to get it, the website won’t allow me to request a return slip and guess what??? Now customer service is no longer responding..Per the website you have 14 days from the date RECEIVED to return. Guess they are going to hold off another 14 days so I can’t return. This place is a joke please don’t get scammed like I did. $146 GONE!
AL
Andrea L.
Starting to regret purchasing
Starting to regret purchasing. Ordered on Oct 2nd. Item still has not shipped sent a couple messages and no response.
FG
Fawnya G.
Do not order from this company! Ordered on 10/8/24…still waiting as of 10/22/24
Ordered on 10/8/24. Received an email on 10/16/24 stating that there was a warehouse fire. I immediately emailed back to inquire about my order…if order was still being shipped and/or receiving a refund if it was no longer going to be shipped.
Unprofessional automated responses and no responses to emails, messages and number they have listed to text. Contacting my bank to see if the transaction can be traced and if I can be issued a refund.
Response from KELLY OBI NYNov 14, 2024
Hello Fawnya. We're so sorry for the hassle caused. We appreciate you taking the time to leave a review. We wanted to circle back on your concern because we don't want keep you—or anyone reading this—left in the dark about what happened behind the scenes since your review was posted.
Yes, we received the ticket you opened on 10/16 asking about your order's status and a possible refund. We're sorry if the automated response you got came off as unprofessional—it's just meant to confirm that your message was received and to give you a heads-up that our team's handling a high volume of inquiries. I understand it wasn't as persona as we'd like and we apologize that it missed the mark on showing you we care.
As for your refund, our records show it was successfully issued on 10/22 as confirmed on our correspondence. If you need the Acquirer Reference Number (ARN) to confirm with your bank, just drop us a line, and we'll send it right over.
Thanks again for giving the brand a shot! We appreciate it!
—The Kelly Obi NY Customer Appreciation Team 😽
Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
DD
Dana D.
Don't order from them it's a SCAM
Don't order from them it's a SCAM. Please always read reviews first, I didn't with them and all this scamming ripoff artists do is send more emails with incorrect spelling trying to get you to buy more with their FAKE discounts. Only trying to get more of your money.
Response from KELLY OBI NYNov 13, 2024
Hello Dana. I'm really sorry your experience wasn't what you expected. That's definitely not the impression we want to leave, and I truly appreciate you taking the time to let us know.
Just to clear things up, the people you see in our posts are our models and influencers not random scam artists. We work with them to show our pieces on real people, so you get a better feel for how they look and fit. We even have ambassadors who wear our items on their own social media pages to give a bit of extra style and inspiration.
We know it can feel uncertain, but we're definitely a real company out of Kearny, NJ with a wonderful community of supporters of over 35k happy customers. Feel free to take a peek kat their feedback here: https://kellyobi.com/pages/reviews-1
About the discount codes—we can assure you they're the real deal! Thousands of our customers use them successfully. Sometimes, issue with codes can pop up if there's a small typo when you apply them, or if a code has already been used. Since we offer different kinds of codes (some for specific items, others for seasonal promotions), they can sometimes be a bit tricky to use. If you had any trouble, please reach out to our customer care team—we'd be happy to apply the discount manually and refund any difference.
Also, I noticed you mentioned typos on our newsletters or emails. Thanks for pointing that out! We're human and do make mistakes sometimes, but we appreciate your understanding as we work on improving our communications.
I really hope this clears things sup! We're here if you need any more help, and again I'm really sorry for the trouble you've had.
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
DW
Detrice W.
Great fashion
Great fashion. Love my clothes and accessories.
LC
Lisa C.
HORRIBLE. SCAM
HORRIBLE.. I placed an order on 9/27/24 and it’s 10/20 and I have not received ANYTHING! It hasn’t even shipped. Is this a real company???? And it is impossible to communicate with customer service BECAUSE THEY DONT HAVE ONE!! There is not a customer service phone # to actually call, just an automated text. DO NOT ORDER from them.
Response from KELLY OBI NYNov 13, 2024
Hello Lisa. I'm really sorry for your experience—I get why you're upset. I checked your order details, and it was fulfilled on 10/20 and delivered by USPS on 10/26. I know the wait was longer than expected and I truly apologize for the inconvenience caused.
Just to ease any worries, we're a legitimate company with headquarters in Kearny, NJ with over 35k happy customers worldwide. Feel free to see what others have said about us here: https://kellyobi.com/pages/reviews-1.
As for customer support, we do have a small but dedicated team. And I see that two of our specialists were in touch with you on Facebook and via email. We've chosen to focus on digital channels like email and chat to support customers globally, rather than using a toll-free number, which wouldn't work for everyone. Also, this way, ,we can reduce our environmental footprint while embracing modern, efficient customer care.
I really hope this helps clarify things, and I'm here if you need anything else. Thanks for your patience, and I'm truly sorry again for the trouble.
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
SJ
SJ
Let me start by saying that Kelly Obi…
Let me start by saying that Kelly Obi has some beautiful pieces…. If you can ever get them . Don’t think about ordering something for an event because you NOT get it on time. I have three orders that I placed with them one being over three weeks ago. I just received a partial order and immediately have to send back send as it looks as if it’s made for a toddler. I have three open orders with them and totally disgusted with the automated responses.
Response from KELLY OBI NYNov 13, 2024
Thank you so much for sharing your feedback, SJ. I’m really sorry to hear about your experience—it sounds frustrating, and I completely understand your concerns. On 10/25, we reached out here on Trustpilot asking for more information about your order, but we haven’t heard back yet. No worries if you’ve been busy! When you get a moment, please send over your order details, and we’ll get right on it to sort things out.
You’re correct—our shipping can take a little longer, especially since we offer free standard shipping worldwide using carriers like USPS, DHL, FedEx, and UPS. We do our best to set expectations on our site (https://kellyobi.com/pages/order-delivery), but I know the wait can be frustrating. We’re actively working on speeding things up, and we really appreciate your patience in the meantime.
I also apologize if our automated responses came off as impersonal and rubbed you the wrong way. They’re just meant to confirm we received your message and are working through the queue—we definitely don’t want you to feel ignored.
Regarding sizing, we completely get it! It’s disappointing when something doesn’t fit as expected. That’s why we’ve made our return process as easy as possible. You can find all the details here: https://kellyobi.com/a/return.
Despite this hiccup, we’ve fulfilled tens of thousands of orders this year and received great feedback from many of our 35k customers. You can check out some of their reviews here: https://kellyobi.com/pages/reviews-1. We’d love the opportunity to make things right and ensure your experience improves going forward.
Thank you again for giving us your honest feedback.
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
MM
MM
Traaaaash company
Traaaaash company. Wish I had known. Ordered something a month ago and crickets. FINALLY got an email with some bs lie about a warehouse fire. This company is so trashy. Thankful I didn’t spend too much money cause at this point I’m just assuming it’ll never come. Never again.
Response from KELLY OBI NYNov 13, 2024
We're really sorry you've had this experience, MM. We wanted to let you know that we tried reaching out for more information about your order because, without anything more than your initials, we couldn't pull up the details. Pretty much like trying to find a needle in a haystack over here. :)
If it's not too much trouble, could you please reply to the request we sent you from here on Trustpilot with your order number? We really want to get this sorted for you and find out what happened. Whether it's getting a refund, sending out a replacement, or just giving you some proper updates, we're more than happy to help!
Also, we'd like to assure you that the unforeseen incident at one of our partner warehouses sure did affect our operations, but we understand how upsetting it is to feel left in the dark.
I know this has been a frustrating situation, and I truly appreciate your patience. Once we get your info, we'll dive right in and look into your order and ticket case (if you opened one) and make sure everything gets resolved. We'd love to help turn this around and hopeful give you a reason to update your review.
—The Kelly Obi NY Customer Appreciation Team 😽 | Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
