Kdp AmazonReviews of kdp.amazon.com

I ordered 2 books on July 18th to complete a set for an upcoming event. The estimated delivery said Aug 2-4. Fine. Then I get the "shipping" email on July 22nd to see the estimated date for delivery is now SEPT 8th! What? I tracked the package, which left the printer in SC and arrived in an Amazon facility in NC. Date must be a mistake, right? I talked to 4 different customer service reps at Amazon. Two said it was a computer glitch, but unsure how to change it. I got transferred to a 3rd, who told me to "reorder" the books for faster delivery. REALLY?? The fourth told me I had to wait until September as they couldn't contact the fulfillment center to correct the issue. SIX WEEKS OF SITTING IN A FULFILLMENT CENTER?!?!?!?!

My KDP account was terminated due to having multiple accounts which I did not have. The emails received are generic and no matter what you say they send the same message again and again. I've never in my life had to deal with such a shady business as this one. Will never go on Amazon again. All the time and hard work you put in they take away with no rhyme or reason behind it. Lesson learned, next chapter.

My book has been in the "in review" process for over three weeks. Every time I call, their customer service reps barely speak English. They never resolve or offer any solutions to your problems. They send out the same scripted email every time. I am shocked at how bad Amazon's service is. SMH. The reps lie to you about solutions. I initially published using their free ISBN. I wisened up and got my own. Same book. Same Cover. Same Content. Same everything but the ISBN. Now all of a sudden, they don't want to publish my book. It has been a horrendous situation. The more the word gets out, the more self-publishers will move to other platforms. KDP's service sucks and for Amazon to be as big as it is, they should be ashamed.

I have spent a good amount of time on Amazon KDP, unlike me, there are thousands of KDP users who want to sell their books using this platform, so after spending lots of time on making my books more attractive I took their ad service, and only after that, I made few sales. In summation along with the commission on every book, amazon takes you to have to invest in an ad campaign. so in the end I earned very little money.

Amazon claimed that my account on amazon kdp was linked to another one, even if it wasn't. Any talk to them ended in them saying that they cannot share any details about thr situation and that's basically it. Zero help and engagement from amazon kdp support. I truly DO NOT recommend it, as it is mostly a waste of time and this "support" will not help you at anything..

I had my KDP account terminated on the grounds that I did not meet the content guidelines. There was no prior clarification of which guideline I was failing to comply with and no request to send any document to clarify the facts. They simply closed the account with more than USD 3.000 in royalties to receive, and from what I understood from the little information they gave me, I am no longer entitled to receive these royalties. If this comes to fruition, Kindle/KDP is terminating accounts and steal the authors' royalties, which is a crime. They just close the account and don't give any information about the reason, they just close and that's it. They also don't look at the documents that are attached to the messages, because I sent an email with all the documents I had about the case in question attached, and I explained the situation. The email was replied asking me to send some document to prove what I was claiming. See the consideration they have with the authors. When the author tries to contact support to try to find out which guideline is being broken, the support people say something like this: Support: Your account has been terminated because you violated our content guidelines. You will not be able to open other accounts.. you will not be able to publish any more books.. The author: But can you tell me which guideline I broke? Support: You broke the content guidelines, period. And we will not give any further information about what happened. That's how they treat their collaborators, people are punished without even knowing what they did. And the worst without prior notice so that the alleged irregularities are corrected before having to resort to an extreme attitude of closing accounts full of money to receive. The most curious thing about it all is that I started investing in paid ads within the internal Amazon platform two months ago, and the royalties that were "confiscated" (steal) were from the months in which I had the most profit with book sales. they confiscate your royalties just when you have the most money to receive. See how interesting. That's my only source of income, and the 67 books I've published through KDP/Kindle are my life's work. But they treat it like it's garbage and people are too. The least that should be done by a serious company would be to pay the outstanding royalties that were received before the account was closed, and not steal the author. We decided to publish for KDP because we had confidence in its reliability and honesty. Did we do it right? Or have we been deceived? I expect an answer from the company that solves something, not the answer given to dozens of other complaints like this one that are on this site, where a lot of apologies are said and a support link is given. The same support that already said that it would not give more information about what happened. Be honest and serious with your independent authors, this is the bare minimum and the basic of the basics expected from a company of this size.

Dealing with KDP "Support" has been singularly the worst experience of my life. I had been publishing with them for nearly 12 months with no issues, mainly journals and diaries with a small amount of success. Out of the blue my account got suspended for copyright infringement, when I asked what the problem was I got the standard read the copyright rules blah blah blah! I appealed successfully on the basis that I review all my titles within 10 days and remove any copyright etc. 5 days into this I received account termination notice as I had multiple accounts. I knew this was a mistake (because I don't have multiple accounts) so questioned their decision, only to be told my account termination stood as my other account had multiple copyright infringements. I started to smell a rat so once again I had the temerity to question KDP only to be given a very rude email response confirming account termination and that there was no further discussion and that they regarded the matter closed. All future royalties would be withheld as a consequence. This amounts to daylight robbery made worse when 3 days later after terminating my account KDP take money from my bank account for that months ads - one rule for KDP one rule for everyone else. I have requested my account information that they hold under the UK's Freedom Of Information legislation, so far this request has been ignored. I did manage to get another response to an appeal confirming account termination but the reason given this time was for a "failure of content" guidelines. Funny how the reason for account termination has changed three times and each time I ask for evidence to support it I get ghosted. I firmly believe that KDP wants to remove the less profitable businesses from its books, further evidence is that I was sent a survey request. KDP advised that it should only take 10-15 mins to complete. I thought this would be an ideal opportunity to give KDP some useful feedback regarding their customer service so grabbed a coffee and started the survey - the second question asked about annual turnover of my books on KDP, the lowest value was less than $50k which I fall into. Once I selected this the survey was ended barely 30 secs into starting it - I wonder how many more questions I would have faced should my answer have been much higher?? Clearly KDP are embarking on a project that will undermine not just indie authors but also their customers who go to KDP in order to get something unique as opposed to the standard bulk printed material - sadly profit over service is all that big corporation care about and the lack of an ethical and professional approach to customer service within KDP should be called out for what it is. The continued lack of honesty and transparency from this organisation is nothing short of dictatorial bullying. Having set up customer service desks for several large companies over the years I do know how difficult it can be to get the balance right, nobody wants to have to deal with conflict, but there are ways and means in which this can be done but clearly KDP hasn't got a clue how to start let alone be good at it!

Excellent especially its royalty plan. It makes easy to publish my books in the top global markets.