Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
kdp.amazon.com
Website
kdp.amazon.com
Category
IT & Communication
Location
Seattle, Washington
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I have books on Amazon kgp Amazon and they have locked my account they are thieves they have stole my books and I suggest that any Young author or any author of any age not to use KDP Amazon. You will be scanned.
AL
Alberto
It's a pity the customer service is so low quality.
Amazon KDP is a good portal for new writers. It's a pity the customer service is so low quality. Miles away from Amazon ecommerce customer service. With one book i had to file 12-13 complains (1.5 months extra time to publish) because it was systematically rejected. Actually it was correctly designed, it was my second book.
Now I am dealing with another complaint I filed for my seventh book, but instead of fixing my complain they delisted it (as punishment?) with false arguments (again the book was within their guidelines). No need to make me waste so much time, just because customer service just act as robots. I would rather be selling books and making money for me and for them.
JM
Johnny M.
Just received the first copy of my…
Just received the first copy of my book..Parenting Guidelines. After being told that proof-reading of my manuscript would be part of my publishing investment, I found that my proof -reading process was not implemented. Not only will this be a negative on my professionalism but the lack of professionalism will be heavy on Amazon KDP. Spoke to an Amazon representative who told me that proof reading was not part of the deal..After agreeing to book size of 6x9 cover. the book is actually 8.5x11 in. Such as agitating matter with Amazon kdp. Can I possibly get some assistance in correcting my publication???..AWAITING YOUR REPLY...Johnny Medrano..
JD
JDS
Great company
This company delivered what they promised. I’ve had dealings with other publishers before and had my work published by them but this was my first self publishing venture. I did it to raise funds for a charity. From beginning to end, I was well informed, they produced a great cover based on my painting, it was well edited and throughout I was in touch with Helen who was fantastic and so helpful. Very impressed by this company.
VM
Victoria M.
Impossible to deal with, run by robots
A ridiculous company run by robots who send out generic email responses to every query.
I wasted over two months trying to publish a number of low content books which were stuck in review and kept getting rejected with no explanation.
When I emailed asking for some guidance to what I could do to get them approved, instead of help I got the same generic auto response every time which never actually pointed to any specific issue.
The turnaround times are a sham also, it says 72 hours review process for self published paperbacks yet I was waiting over two weeks with items in review for them to get sent back to draft with no explanation or just a generic email which didn’t help at all. So waiting, waiting and waiting then nothing but frustration and being kept in the dark.
Out of the blue this week they terminated my account saying that I had breached their Ts & Cs.
When I emailed asking what the violation was specifically, yet another generic email saying they had terminated my account and asking me to refer to the Ts & Cs.
I read the terms and could not identify anything I had done wrong, and they were unable to provide me a reason. When I went back to them a second time I got yet another generic email response saying they had terminated my account and I would never be able to set up another account on Amazon KDP.
At the bottom of every email response was an Asian name but I felt it was a fake name as the email was clearly a system generated one.
Very bizarre that it seems they don’t have human beings monitoring and responding on their customer service emails. Therefore queries never get resolved, things don’t get published and authors feel like banging their head against the wall.
On reading all their other 1 star reviews I see I am just one of many poor souls who has suffered this same nature of frustration and despair at the hands of Amazon KDP.
This is the most appalling, frustrating and unprofessional company to try and self-publish with. Their behaviour has been really bad for my mental health.
Don’t waste your time and save your sanity. Look at the alternatives, Lulu, Barnes and Noble for example.
AH
A.H
CATASTROPHIQUE
CATASTROPHIQUE
Les impressions de livre coutent très cher pour une qualité médiocre.
Sans compter sur les mauvaises impressions où tous les textes de votre fichier sont déformés ou décalés..
A fuir. Les imprimeurs classiques ont un meilleur rapport qualité-prix.
MA
Mrs A.
The worst company I have dealt with on…
The worst company I have dealt with on any level! I published a book years ago but I asked them to remove it. Many years later, I discovered my request was not complete. During these 6 years, I changed my email address also. Because of this, I no longer have access to my book’s account. More importantly, they keep sending me around in circles as they still have not deleted my book on their system entirely. What is worse, is that they don’t have secondary security measures. For example, my mobile number is the same as then. Whenever I called and spoke to large organisations, I always sensed that I was speaking to professionals. Not here. Their emails see like they are written via AI! If I could give a zero score; I would! Don’t make the mistake and publish with Amazon KDP. You are likely to regret it. Hope this helps others be less distressed than I have been. My issue remains unresolved.
KG
katia G.
Pubblico su Amazon kdp da qualche mese
Pubblico su Amazon kdp da qualche mese, mi avevano chiuso l’account all’inizio per errore sicuramente da parte mia, basta un niente per infrangere il copyright! Amazon è severissimo su questo, ed è giusto così! Ho chiesto subito intervento ad un operatore che prontamente mi ha risposto nell’arco di 6 ore circa, e sbloccato l’account.
Ad ogni problema ho sempre trovato operatori disponibili,immediati, e super gentili, oltre che simpaticissimi! Ad oggi mi trovo bene a pubblicare su questa piattaforma! Ragazzi basta un minimo per farsi bannare, credo che sia giusto così! Fate attenzione alle parole che inserite, e dove acquistate i contenuti, e soprattutto alle licenze dei vari siti. E non copiate nessuno, accertarsi che non vi siano libri uguali, modificare se si ha intenzione di pubblicare in più mercati diversi! È fondamentale inoltre leggere attentamente le linee guida, e i termini e condizioni, che Amazon mette a disposizione! Ciao.