KBDfansReviews of kbdfans.com

I ordered a GT80 for $149 USD including shipping. Because the shipping cost wasn’t declared on the customs documents, DHL applied the highest rate, increasing the total to €179. This meant paying around 50% extra on top of the actual item value of $126 USD, including nearly €60 in tax and handling fees. Additionally, some essential parts were missing and had to be resent. Due to incorrect declaration, I incurred almost €30 in extra charges for parts worth just $5 USD, which should have been delivered free as “free replacement / no commercial value.” Altogether, the additional costs could have nearly paid for a second case. After a PayPal dispute, the overpaid fees were refunded — but I would not repeat this experience.

Couple things: I was nervous about ordering from China for all the normal reasons sending hundreds of dollars to another country can be stressful. My purchase shipped very quickly and I got updates as soon as it cleared customs. Super easy. Second - I made a mistake on my order and realized I missed something critical. I figured I was basically sol but I tried customer service and immediately got a response with a solution to my problem. Jean was very helpful and responsive! Looking forward to my next order. Thanks, KBD Fans customer service.

An absolute pleasure to work with, as a newcomer I ran into a few issues with software flashing and they were fast easy to work with and friendly. I can't recommend them enough

People complaining about the import tax should've expected as such as with any product imported from elsewhere. Even including the tax the value for money is incredible - I was provided with any necessary accessories to customise my keyboard however I liked, all the keycaps, spare switches, spare backplates and more. Not only that, but the build quality is phenomenal, all complemented by good customer service and an active live chat. Second time returning and not disappointed. Will be back again!

Excellent customer service! Very quick and friendly and they helped me edit my order no problem. Thank you!

ordered a keyboard in a color that they said was in stock after purchasing was told they made a mistake and they didn't have the color I ordered in stock to which I was sent the different color and the order wasn't cancelled when trying to return it was told I had to pay to ship it back which is about $70 some dollars to get the refund for the $130 keyboard when talking to support was told there was nothing they could do for me even though they made the mistake I never bought something from a site that said they had something in stock when they didn't and send you a different color and think you are supposed to just be ok with it then told to send it back but I have to pay for shipping cost very unprofessional and was not given any chance to be able to fix it overall a waste of time and won't ever try to buy another one of their products again

Great products and support! I was unlucky with some keycaps I got, but KBDfans replaced the faulty keycaps without any hassle and very fast with shipping from China to Sweden! I have so mandy KBDfans products and all are great quality and always get great support! Thank you and ill be back! :)

High quality keycaps, excellent original designs, shipping only took 5 days from China to Belgium with no important damage or shuffled keycaps thanks to the very sturdy hard cardboard box and solid plastic trays. I decided to get PBTfans X-ray after being interested in the set for a while and I'm not disappointed, they sound, feel and look great. The prices are also pretty good for a premium keycap set, especially one as unique as this. Edit: Ordered two more times after writing this review and it went flawlessly, support was very responsive and pertinent, would still absolutely recommend.