KBDfansReviews of kbdfans.com

Terrible customer service they take so long to answer I'd they even do.

Ordered the Tofu65 2.0 pcb to replace my Tofu65 original pcb, and that's my mistake as those two are incompatible. I opened the packaging, then put it back when i realized my mistake. After contacting them about a refund, they told me it was still ok to return but I'd have to pay for shipping AND mark it as an item valued below $40 so they don't have to pay extra taxes. That's a straight up lie and so shady, and on top of that the shipping cost nearly $30. I called it quits and I just have an extra pcb sitting around now. I have never had a good experience with KBD fans and if I ever look for new keyboard parts I will absolutely stay away from them at all costs. Waste of space

Excellent customer service, messaged them on instagram and got a really prompt and clear response, also helped to clarify layout and colour compatibility. Really recommended!

Great customer service. No complaints at all. Smooth from start to finish

I ordered a set of keycaps and returned them, only received 25.31 out of 126.57$ Further attempts to dispute it landed my account frozen and unable to get any help unless I cancelled my paypal dispute and let them handle it.

This is hands down one of the most incredible, friendly, and consumer-friendly keyboard companies in the hobby. I had ordered a quartz wrist wrest from them and the ordering and shipping process was hassle-free, fast, and extremely affordable, even by international shipping standards. I used the wrist wrest for several months, as intended, but the material itself degrades very quickly and becomes cloudy and gross with even the lighting amount of sweat and bacteria, and also just regular cleaning. I emailed KDBFans about this, with photos attached in my email. There was no BS, lying, undervaluing, or low-balling me. They talked to their factory and the employees there said this is common for quartz. Jean was kind enough to offer me a completely FREE marble wrist rest replacement and I jumped at the opportunity. Within a few days, a new order was shipped out and about a week later, my marble wrist rest was hand-delivered to me at my door. This thing is 1,000 times more gorgeous than the quartz. That's not what's remarkable though; what's remarkable is the customer service I experienced with KBDFans. Their policies, agents, and politeness are unmatched. They were so extremely polite, well-spoken, kind, and prompt. Extremely well-mannered people work here. I am beyond satisfied. Any new keyboard related orders for me will absolutely go through KDB Fans from now on. 100/10.

Service très fiable et composants de qualité. En plus de cela un service client incroyable et a votre service. Je recommande grandement

Jean is great! Handled my issue like a champ. Fast and easy to work with, got my quality issue fixed and everything went like it should. Would recommend!