KBDfansReviews of kbdfans.com

Ordered a Tofu Redux case for my Wooting 60he. The case wasn't cheap for starters and neither was the postage to the UK, which is fine it was my choice to buy. Annoyingly though, after installation I noticed the case isn't 100% flush/straight. When laying on a flat surface the case wobbles, which is noticeable when typing. Not really ideal for such an expensive accessory that was supposed to enhance my keyboard... The case it's self looks nice so that's something. I'm sure someone from customer service is going to ask me to return the case in exchange for a replacement but quite frankly I really can't be bothered taking my keyboard apart again, repacking the case for postage and then taking it to a postal office to be delivered.

Storytime: So I ordered the PBTFans WoB keycaps set from their website and the set was IN STOCK and ready to be shipped. Right away I got an email that they have packed the product and it was good to go and I got a tracking code aswell. Everything looks good so far except the package takes 2 weeks to arrive at my house... Well I guess shipping from China to Finland is slow and I accept the wait no problem. 2 weeks go by and the tracking code still says the product hasn't left from their warehouse. I go to check their website and the keycap set is out of stock and will restock in one week. I send message to their website to ask whats up with the order and they tell me to wait just a little bit more. At this point I was still ready to wait because I havent even managed to build the rest of my keyboard yet so keycaps were not the priority here(except at this point KBDfans had already gotten my money well over 2 weeks ago and product was no were near to be seen) One more week go by and the keycaps should be in stock now according to their website... but no, the restock date had gone even further from the previous promised date. Now I contact the support again and and it turned out the package had been sitting in their storage packed and ready to be shipped this whole time (over 3 weeks) but they havent shipped it because they are waiting the SPACEBAR kit to restock so they could ship them aswell. The thing is I didnt even order the spacebar kit but for some reason they are waiting other products that my order didnt even contain to restock in order to ship my product that has been packed and sitting ready in their shelf for over 3 weeks now?! When I ask about it why they are doing this I get only silence from them. Very sketchy business from KBDfans. I have used their products before and they are good, just avoid purchasing anything directly from their website. 2 stars in this review comes from their chat service and how fast it was to cancel the order and I got my money back under 20 minutes through paypal after I contacted I want them to cancel this order. After this I ordered the exact same keycap set from a retailer and got it on my doorstep in 3 days.

Honestly I'm surprised to see the other two reviews of this company begin by praising the customer service. My advice would be caution. The "Cancel Order" button on the company's order confirmation screen appears not to work and a prompt follow up email from me was ignored for several hours until shortly after the order I wished to cancel had been dispatched, upon which I received an email informing me that It's Been Dispatched, Nothing We Can Do. I've given two stars instead of one as the product might still arrive as described but no, my experience of the company's customer service is that is dismissive and poor