DS
Buyer Beware!!
Buyer Beware!! Worst customer service! Incompetent staff! I purchased a bathroom vanity and sink top for $1000.00. The day it was delivered I received 2. One with the sink and one without. Which I will never understand. I opened the boxes immediately to peek inside never taking anything out of the boxes. I sealed up the one without the sink and decided I didn’t like the color anyway so I started a return for the one with the sink that same day. I paid $125 to UPS. And I also knew there was a restocking fee and would not get the full refund but I was still going thru with return. The second one they sent was picked up by UPS but was not easy to arrange thru KB Authority. It sat on my porch for weeks. I sent back the one with the sink and only the vanity arrived damage. Not the porcelain sink. There were cracks in many of the screw locations in the vanity which means the damage happened when they constructed it and they put a damaged vanity in the original shipment. If UPS damaged the vanity, the sink would also be damaged. KBA are liars and untrustworthy. I didn’t see the damage because I never took it out of the box. KB Authority took no responsibility and suggested I put a claim in thru UPS, which I did twice. They each expired because KBA would not allow UPS to come in and inspect the package. UPS tried to contact them twice for each claim(so 4 phone calls from UPS were not followed up) and UPS never got a response. I tried to do another claim for the third time and my claim was rejected and now my tracking number has disappeared. I have spoken to multiple people at KBA and have gotten a total run around. They dragged their feet knowing that UPS would eventually disappear and they would not have to refund me the $750 for vanity. After a lot of stress they finally refunded me for the sink. That’s a sign that UPS had nothing to do with it. The vanity they shipped me was broken originally. They are liars and greedy and don’t care about customer service. BUYER BEWARE.