Kitchen & Bath AuthorityReviews of kbauthority.com

Purchased a bathroom vanity for $1800 in early September. Got an email with tracking information and reached out to the freight company to get an update because the tracking number didn't exist when trying to use it on the website. They said they did not have anyone with my name, phone, or address in their system waiting for delivery so I reached back out to KB. They accidentally sent me someone else's tracking number. No big deal. Provided me with the correct one. 6 weeks later, I am still waiting for my item. KB sent me an email that the item was delivered. I contacted them several times now that I did NOT get the $1800 vanity and no reply. Now I have to dispute it with my credit card company. They have the same stuff as Wayfair. Order from them instead....

Terrible company to work with. Stay away

I ordered a vanity for a bathroom renovation. I was told, repeatedly, that I had 48 hours after receiving it to report damage. I reported, well within 48 hours, that the vanity arrived heavily damaged (was likely a second or return) and sent multiple photos. I have been told several times on the phone and in emails that I will get a refund, but weeks have passed, and I have received nothing. The product was inferior and unusable--none of the drawers worked. People act pleasant polite on the phone, but the whole thing feels like a scam. I ended up having to purchase a different vanity (this time I used Amazon because I know they stand behind their products) to replace the damaged one. This has been a nightmare and one of the worst customer service experiences I've had. Don't buy anything from them.

Yes received the order. It was delivered with the Vanity

Had a great experience with this company. Items were delivered on time and customer service was impeccable. Will order again.

Purchasing from Kitchen and Bath Authority. Has been pleasurable Delivery was on expected time the Vanity and faucets quality was on point Will order more products soon on next Bath renovation

Great products and friendly staff. They were able to ship very quickly and products are as described

Outstanding customer service and fast shipping, will order from here again.