Kitchen & Bath AuthorityReviews of kbauthority.com

I ordered a stand alone bathtub from KBAuthority. The website said there were 5 in stock. I ordered it on Oct 4th, it's now Nov 17th and I still do not have the tub. In my first 2 calls to customer service, they could not give me any information. Last week I finally got someone who could give me information. But not much of it. She said it would be delivered this week, blaming the delay on the shipping company. It's now the end of the week and no tub. Very frustrating!

Extremely thin packaging during shipment resulted in receiving a damaged product. I have been trying to process a refund since then. They require requesting a refund within 48 hours, I requested it within 24 hours. I keep responding to the SAME automated email about a refund, directly asking for steps to return the item, and offering to send images of damage again. I am getting no response.

10/5/23 order placed via website. Website showed all 3 items in stock and available to ship. Received auto email confirmation that order was received. Order total $3129.75 10/13/23 received email that vanity was back ordered and would not ship for another month plus so we removed it from the order bringing our total to $2282.60 10/12/23 receive email that the mirror must ship from another location and would incur and additional $246 charge which we approved. 10/18/23 received email stating items had shipped. 10/24/23 called and spoke with Taylor and was told the medicine cabinet had not been picked up by the carrier and that she would call me on 10/25/23 to confirm that it had been picked up. 10/31/23 called since I had not received any follow up and again was told that the medicine cabinet was on their dock for pick up. Asked multiple times to speak with a supervisor and was just left on hold. Company took absolutely no responsibility for their lack of service and management of the order

Great price, great product. Fast shipping. Thank you! Love our table!

We purchased two delta faucets recently from KBA. We immediately realized we had ordered the wrong color and were notified that we would have to pay a $300 restocking fee plus the shipping fee back to them because they do not actually own the items. We put in a request to waive the restocking fees if we were to order the correct faucets through KBA. Customer service was not a help at all and just told me that the policy was stated online. We understand policies, but we were trying to order the correct ones as well. $300 is a heavy fee to pay for anyone considering we had the items for less than 48 hours before we started the return process. We would have been better off ordering on Delta’s website and having free returns for 90 days. We will not be returning to KBA for any future business.

I want to highlight the representative, Teylar, who helped me. Without her this review would be a 1. She was very understanding and helped resolve a return. Her communication was constant and was compassionate about our situation. Thank you, Teylar!

This is not my first purchase from KBA Authority. I’ve previously bought several products from KBA and have always been satisfied! I have now ordered a new vanity and customer service was super helpful in picking out exactlt what i need at an amazing price. Delivery was on time, even earlier then expected delivery date.KBA was in contact with me throughout the whole transaction until they confirmed that delivery was made and that i was satisfied. I highly recommend KBA to everyone, highlighting their professionalism and competetive prices.

Had an amazing experience with this company! Order process is easy, great selection, and all arrived on time and well packaged. The sales person I spoke with had been very knowledgeable. I would order with them again.