Kitchen & Bath AuthorityReviews of kbauthority.com

No problems-it was delivered one day later than stated but overall, good experience

We ordered a James Martin vanity on June 22, 2024. It was shown as being in stock, and was supposed to be shipped within 2-4 business days. We did not receive it until July 19, and it arrived without the sink. We notified KB Authority immediately, and when the replacement sink arrived it was apparently smashed into pieces—UPS would not even show us the package, saying it violated their regulations to do so. We asked for another replacement sink, and requested that it be adequately packaged. When it arrived on August 10 it also was smashed to pieces, and clearly inadequately packaged to survive shipment. Additionally, it wasn’t even a James Martin sink, but a "Hydra Pro. “

I am extremely disappointed with the service from Kitchen and Bath Authority. I placed an order on April 17, and despite numerous promises, I still haven't received my items. It has now been over two months, and the lack of communication and responsiveness from this company is unacceptable. Initially, they assured me my order would arrive soon, but as the weeks turned into months, their promises meant nothing. Recently, they stopped responding altogether. This level of service is completely unprofessional and has caused significant delays and frustration for my home renovation project. I urge potential customers to reconsider doing business with Kitchen and Bath Authority. Their inability to deliver on promises and lack of customer support is appalling. Save yourself the headache and look elsewhere.

This is by far one of the worst companies I've ever dealt with. I ordered two vanities in October of 2023. One was fine; the other arrived with a broken top. I requested a replacement. The replacement came and was, again, broken. I requested another replacement. This time they sent the wrong top. I requested yet another replacement. It was broken again. It is now June, 2024. Each time, they require pictures which means you have to open the box completely with no way of repackaging the heavy marble. Now, they are refusing to give me a refund without returning the broken one, (not the wrong one that was intact). How am I supposed to re-package this thing without buying the equipment to do so? And what am I supposed to do with all of these tops? They only requested the last broken one be resent. Really? This has been a ridiculous experience deserving of a complaint with the BBB. It's been eight months & I still don't have a top for the vanity.

Ordered Dreamline shower base on May 2, got delivered damaged. Ordered replacement and got it 10 days later, also damaged. Thank you UPS. Asked for refund at that time. As of June 12, haven’t received my refund. I’ve called 4 times over a 12 day period and get lie after lie. I’ve asked to speak to a supervisor and I’m told they’re not in yet. Seriously no supervisor at 10am? Asked for a supervisor to call me…no call back. Ef this company…period!!!

If you order something from this company, beware. They advertise quick delivery. Not so. You’ll be lucky if you get it within 3 months. And they won’t communicate this to you. I canceled my order and they sent it anyway. Then refused to give the refund. After much talking they finally agreed to the refund. But here it is a month later and still NO REFUND. It cost me $300 dollars to ship back a sink I canceled. Now I’m out $1700 dollars. I’ve filed a complaint with the Better Business Bureau. Maybe that will get their attention?

Dishonest. They said they do not charge for shipping; however, after I placed the order, they wanted to charge me an additional $23 for shipping. In addition, the customer service rep was extremely rude and arrogant.

I ordered a bathroom mirror since the orignal was broken and they delivered the wrong one. They put the woring window in the wroing box. If you read the label in the box is exactly the same, meanwile the mirror came around 2" shorter and we had to hire contactors to modify it. They promossed that they will do something about it and then no response whatsoever.