Kitchen & Bath AuthorityReviews of kbauthority.com

Response from Kitchen & Bath AuthorityMay 8, 2025

We're very sorry to hear about your experience and understand how frustrating delayed shipping and unexpected fees can be. We strive to provide timely updates and accurate lead times based on information from our suppliers. In some cases, orders may ship shortly after cancellation requests are submitted, depending on timing and fulfillment status. While our return policy includes restocking and handling fees, we aim to be as transparent as possible at the time of purchase. We’d appreciate the opportunity to review your case further please reach out to our customer service team with your order details so we can assist directly. Your feedback is valuable, and we’re committed to making things right where we can

Response from Kitchen & Bath AuthorityMay 8, 2025

We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how upsetting it is when expectations aren’t met, especially regarding product availability and refunds. Please know that we never charge customers for items we knowingly cannot fulfill, and any billing errors are always addressed promptly. While we regret that this situation led to a dispute, we welcome the opportunity to review what occurred and clarify any miscommunications. We take all feedback seriously and are committed to continuous improvement and transparency in our processes.

Response from Kitchen & Bath AuthorityMay 8, 2025

Thank you so much for the incredible feedback. We're thrilled to hear that Taylor was able to support you so effectively and make a lasting impression. We agree outstanding service can make all the difference, and we're lucky to have her on our team. Your kind words mean a lot, and we'll be sure to pass them along. We truly appreciate your continued business and look forward to working with you again soon.

Response from Kitchen & Bath AuthorityMay 8, 2025

We're sorry to hear about your experience and truly regret the inconvenience this has caused. While it sounds like the original toilet purchase may have been through another retailer, we understand how frustrating it can be when you're trying to find a solution for a replacement part. We’re also disappointed to hear that communication fell off after your initial interaction with our team—this is not the experience we strive to provide. According to our records, a refund was processed, but we’d be happy to look into the details and provide confirmation. We’re committed to resolving this for you and invite you to reach out to our customer service team so we can assist directly. Your feedback is important, and we’re here to help make things right.

Response from Kitchen & Bath AuthorityMay 8, 2025

We sincerely apologize for the inconvenience you experienced and truly understand how frustrating this situation must have been. Receiving a damaged item and facing delays with the return process is never acceptable, and we are sorry that our communication did not meet expectations. While we always strive to resolve returns as efficiently as possible, there are rare cases, particularly those involving freight carriers where scheduling and processing can unfortunately take longer than expected. That said, the refund was issued once the return was completed. Your feedback has been shared with our team and is helping us improve both our logistics and customer support processes. If there is anything further we can assist you with, please do not hesitate to reach out.