Kitchen & Bath AuthorityReviews of kbauthority.com

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for the wonderful review! We’re glad to hear that ordering was easy and that you found the best price with us. It’s great to know the headboard arrived quickly, well packaged, and in perfect condition. We also appreciate your kind words about our follow-up. Thank you for choosing us, and we look forward to helping you again in the future.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the condition in which your order was delivered and for the frustration this situation caused. This is not the experience we want any customer to have. The package should not have been left unattended, especially given the nature of the items and the delivery expectations that were communicated to you. We completely understand how upsetting it is to come home to damaged merchandise, particularly when it could have been prevented. We do our best to process damage claims as quickly as possible. In situations like this, we are required to work directly with the carrier to complete their investigation and documentation before we can finalize refunds or replacements. While we actively push these claims forward, parts of the timeline depend on UPS or FedEx completing their portion so we can complete ours. This is not meant as an excuse. We want you to know that we are doing everything within our control to move these requests forward as quickly as possible. Although we are glad the refund was ultimately issued, we fully acknowledge that the time and effort required on your part were unacceptable. Your feedback has been shared internally so we can improve delivery coordination, carrier accountability, and response times when issues arise. We truly regret losing your trust. If you ever decide to give us another opportunity in the future, we would be happy to offer a significant discount as a gesture of goodwill and an opportunity to make things right.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for your review! We’re happy to hear that ordering was super easy and that you’re impressed with the quality of the sink. We truly appreciate your business and look forward to helping you again on your next project.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for sharing your experience! We’re glad we could help you find the chrome flush buttons you needed for your Swiss Madison toilet, especially since they can be hard to track down. It’s great to hear the ordering process was simple and that your parts arrived on time. We truly appreciate your business and look forward to helping you again in the future with any bathroom or outdoor furniture needs.

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for your review! We’re glad to hear you had a great experience with our customer service. We truly appreciate your business and look forward to helping you again

Response from Kitchen & Bath AuthorityJan 13, 2026

Thank you for the great feedback! We’re happy to hear ordering was easy and that your product arrived safely and well wrapped. We truly appreciate the recommendation and look forward to serving you again in the future.