KawaiiMerch.comReviews of kawaiimerch.com

I had ordered pajamas almost week ago and have yet to be sent any information on my order, no order info, not even confirmation my order has been placed but the payment went though

I never received my order. I never got any information at all regarding my purchase. I ordered a back pack for my daughter! She was so excited. It never came. I reached out to customer service a few times and never even received a response. I am so disappointed. I would not recommend ordering from this company.

Update from old post: they finally reached back to us with tracking still took a while to get here. It actually arrive today, August 30 and when we opened it we were a little alarms because it was inside out and then it is missing the lunchbox or lunch bag that is supposed to have. we already had to wait this long and no communication until I wrote a review to get the backpack now how long is it gonna take for them to give me the lunch bag because I emailed them and no response yet again. Original post below Here is my order #KAW-J6Y71N0NUZ0X I placed an order on August 8, 2023 for my daughters backpack. I’ve emailed 3 separate times with no response. According to your site unless I’m reading it wrong we should receive shipment with 7-10 business days. I really hope we didn’t get scammed my daughter is already upset that it’s still not here.

Ordered a backpack and was sent a purse. I emailed them and sent them a contact form through their website. Zero response. No customer service. Terrible company.

Thank you Kawaii Merch for responding to my previous message and assisting me with your time and help. The email I used for my order is valentinadecossio206@icloud. com and the name of my order is either Valentina Fernandez or Valentina DeCossio. I can’t remember which last name I put but the order is a Cartoon HelloKitty Kawaii Quilted bag it’s the hot pink purse, it has a big bow on the front. Thank you again for helping me.

I was skeptical when I saw all these reviews but my Cinnamoroll shoes were delivered on time.

UPDATE: after sending pictures the seller said to open the bag that it looks inside out. Yes it was in fact inside out! lol I did not want to open in case I had to return. Giving them 5 stars for fast shipping, super cute backpack and great customer service. Thank you and sorry for the trouble! I gave an extra star because the package arrived in 2 weeks as expected. The problem is that I received the WRONG item. i have tried messaging them through their website contact form and emailed them as well and still no reply back. I really just want to receive the backpack that my daughter wants. This is very frustrating. It really is a hit or miss with them.

My backpack arrived a bit late but it's pretty good quality. Communication could be improved.