KawaiiMerch.comReviews of kawaiimerch.com

3.096 reviews
Malls & Marketplaces

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KawaiiMerch.com

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About KawaiiMerch.com

Cute Kawaii products & merchandise.

KawaiiMerch.com (kawaiimerch.com) has 96 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Website: kawaiimerch.com
Category: Malls & Marketplaces
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 21% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Jinji

Jun 18, 2023

No item

Ordered an item in March, it’s June now and I have received no update. I have contacted the store multiple times and still have received nothing back from them (contacted them weeks ago through their linked number, store contact page, and email). Definitely a scam store so just save your money and purchase elsewhere.

Response from KawaiiMerch.comJun 29, 2023

We sincerely apologize for the disappointing experience you've had with our store. We understand your frustration and would like to address the issues you encountered. First and foremost, we want to acknowledge that we had been facing some staffing problems in the past two months, which unfortunately resulted in delayed responses and inadequate customer support. We deeply regret any inconvenience caused and assure you that we have taken immediate measures to rectify this situation. We genuinely value your business and want to make things right for you. To address your concern, we kindly request that you please reach out to us again with your order number. This will enable us to investigate the matter thoroughly and take appropriate actions. We are fully committed to either resending your order promptly or providing you with a full refund, based on your preference. Once again, we apologize for the inconvenience caused and assure you that we are dedicated to improving our service to meet and exceed your expectations. Your satisfaction is our top priority, and we are determined to regain your trust. We sincerely hope you will give us another chance to serve you and provide the experience you deserve. Please do not hesitate to contact us with your order number, and we will ensure a swift resolution. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon. Best regards, KawaiiMerch Team