Cute Kawaii products & merchandise.
KawaiiMerch.com (kawaiimerch.com) has 96 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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YSL E.
Update Sep. 26th: Received the item so bumping this up to a 3. I likely won't be returning but it does look like they are just bad with communication rather than scamming. ------------------- I ordered early in September and NEVER got a tracking number, the items, or anything. Sent an email to their support last week and still no response. Luckily I'm only down $20 for decals. AVOID this site!
Sayd H.
I can confirm I did get my complete refund and do appreciate it a lot. I would’ve still given the 5 stars if they tried helping me at first. It seemed as if they treated my situation as a “Oh well, no our problem” until I left a bad review. Again I am glad that I got my refund but the customer service wasn’t great until I left a bad review. I will still leave my original review below that I left with 1 star for future reference to any customers. “Horrible all around website. Had ordered a Hello Kitty bouquet and they delivered it at the complete wrong address. They even sent the pictures of the package being delivered and the address was correct. They just didn’t bother to deliver at the correct address. I tried contacting them to get a refund or at least another one but they claimed it was the carrier’s responsibility. The carrier can neither refund my money or send me another product because the website is the one I bought the item from. They were no help in the customer services and didn’t care at all while not even trying to help refund or send another one. Horrible site honestly and wouldn’t recommend. Would give 0 stars if I could. If you’d like to get scammed out of your money this is a great website but if you aren’t looking for that stay away.”
Response from KawaiiMerch.comJan 18, 2024
Dear Sayd Hernandez We hope this message finds you well. First and foremost, we want to extend our heartfelt apologies for the inconvenience and frustration you experienced with your recent order from our company. Your feedback is invaluable to us, and we genuinely appreciate your patience as we worked to resolve this issue. We understand that you were upset because the package was not delivered to your intended address, despite the house number appearing to match our records. We initially believed that everything was in order, as we had received two pictures from the carrier that seemed to confirm the correct delivery address. However, we take full responsibility for the situation, and we are writing to offer our sincere apologies. After further investigation, we discovered that there was indeed an error on our part. We reached out to the carrier and, after a thorough review, it was confirmed that the delivery person had made a mistake and left the package in front of the wrong door. This confirmation was received on January 18th, 2024. We deeply regret any inconvenience and frustration this may have caused you. Please know that customer satisfaction is of utmost importance to us, and we strive to rectify any issues promptly. In light of this situation, we have taken the following steps to address the matter: Full Refund: We have already processed a full refund for your order, including any associated fees or charges. You should see this reflected in your account shortly, if you haven't already. Internal Review: We are conducting an internal review to prevent such incidents from occurring in the future. We are committed to ensuring a seamless and reliable shopping experience for all our customers. Commitment to Improvement: We value your feedback, and this experience has served as a valuable lesson for us. We will work diligently to improve our processes to avoid similar issues in the future. Please understand that we take these matters seriously, and your trust in our company means the world to us. We understand that mistakes can happen, but it is our responsibility to make them right. Rest assured, we are continuously working to improve our services to better serve our valued customers. Once again, we apologize for any inconvenience you have endured throughout this ordeal. If there is anything else we can do to regain your trust or assist you further, please do not hesitate to reach out to our customer support team. Thank you for giving us the opportunity to make amends, and we sincerely hope to have the privilege of serving you better in the future. Warm regards
Valentina D.
Thank you Kawaii Merch for responding to my previous message and assisting me with your time and help. The email I used for my order is valentinadecossio206@icloud. com and the name of my order is either Valentina Fernandez or Valentina DeCossio. I can’t remember which last name I put but the order is a Cartoon HelloKitty Kawaii Quilted bag it’s the hot pink purse, it has a big bow on the front. Thank you again for helping me.
