KatuChefReviews of katuchef.com

No invoice in package. Order 8 cutting boards - received 6 No information about how to care for boards or how to return items. This information should be with the items.

Helpful with return and hopefully with refund

Service response time was great.

In response to their response,the problem still unsolved. They sent an email that they will refund me part of the money and asked me to respond but the email they are using is not working and I keep receiving message that email not delivered. So I did not receive the refund. Lots of tricks with these people and if they really care about their reputation they should have used a reliable email service. The story of my suffering with this company is below in details: I baught a titanum cutting board with non-slipsilicon mat. Order#52A2F6FFB5. They cost me together US$91. It took almost a month to receive them. After receiving them found that the mat is shorter than the board. It should be covering all the board size. Also found they have charged me extended waranty i did not ask for. I contacted them for a return and refund. They told me I have to either pay for shipping and make sure I never used the board or they gave me 25% back and keep the product. Since I did not use their product but remove the protecting layer from the board, i accepted the 25% but found that the emails I send to them bounce back and the message either delivery is not complet or the receipient inbox is full. I started to feel this company is a scam and I lost this money for cheap product from China. My advice to every one, if you like to pay more for cheep stuff and be tricked by receiving low quality products, then go ahead any waste your money with this katuchef company

The customer service representative was super helpful when I needed help with my order. The reason I'm not satisfied with my order is that the titanium cutters I ordered as a gift do not have the "KatuChef" brand anywhere in the packaging, and these don't seem to be genuine KatuChef products. Also, the cutters are much smaller than I anticipated.

Customer service was prompt in getting back to me. It’s a little odd that I have to complete this survey to get the return process started, though.

This cutting board is just so-so. It is smaller than it appears in the ads (just 11 1/2 by 8) and scratches very easily. I’ve used it just a few times and it looks like it’s 10 years old.

Schneidebretter sind wie beschrieben in sehr guter Qualität - Messer bleiben scharf, leicht zu reinigen , Hygienisch, zerkratzen etwas Support der Firma ist schnell und unkompliziert