KatuChefReviews of katuchef.com

I got an immediate response even though it's new year's eve. I was not given a run-around.

Quick response time.

Great communication and service. Very Polite.

Quick response. However, having to take a survey in order to continue return process is counterproductive to the process of making a return and receiving a positive review.

The board needs to be offered in varying sizes.

They charged my paypal account without authorization. I contacted them within minutes of receiving an email from them that I was charged. They said it had "already shipped". That is not possible. Immediately leave the site. They are not legit.

I wish I would have seen this website before I ordered four of these cutting boards after ordering and receiving I requested a return. Cutting boards seemed small and flimsy compared to other titanium cutting board. I emailed her this instructions and terms and conditions to which I then got multiple emails back while offering me 25% off immediately credited then 45% off immediately credited and lastly, 70% off immediately credited to my original payment form. Each of these I responded back. I just wanted to return the product. I was not satisfied finally after my fifth email I received a return address with a very threatening email about how I need to return it. I have included pictures of my stuff with the email return to them just because I’m worried that they’re going to try to say I did not return them in their original condition. Well, this is an update. I’m in February now and now they will not return my money, even though I returned all the cutting boards. They acknowledged that they received them. They were in their original packages unopened. I emailed them twice daily, asking them to refund my money and they constantly say that they can’t refund it because PayPal will not accept the refund when I call PayPal PayPal has never seen a refund from them. Do not buy this product.

I fell for the ad. I thought this would make a good Christmas present. I ordered TWO cutting boards. They charged me for two, and two extended warranties (why would you need that if they are titanium?) which I didn’t ask for. They have not come yet. (12-22-25). I complained. They made a new order AND charged me for another cutting board (just one) and also charged me for two more extended warranties. ONE BOARD WAS DELIVERED, and I have been charged for three. (And four extended warranties) Don’t fall for this.