Terry C.
Added extra items which were not…
Added extra items which were not requested and would not cancel them as they said they were dispatched on the same day of the order 😡 Also promised a refund which they never followed up on Avoid at all costs Still no email from them , surprise surprise 😡
Response from KatuChefMar 25, 2026
Hello Terry, Thank you for your feedback. To clarify, add-ons must be manually selected before checkout. Nothing is added without customer authorization. dditionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible. We’d like to better understand what happened with your KatuChef and assist you further. Your case has been escalated, and a team member will contact you shortly. Please keep an eye on your inbox. Kind regards, Blake from KatuChef