Mike R.
Difficulty getting out of the shopping site without charge.
The ad on the CBC News app looked just like a news story as I didn't notice the Advertisement heading. After I got into the shopping site there didn't seem to be a way to cancel the process and no final confirmation option. So far the customer service response to my wish to cancel the purchase has been very positive.
Response from KatuChefAug 15, 2026
Hello Mike, Thank you for bringing this to our attention. Please note that once an order enters processing, it may no longer be eligible for modification. Our website features a one-click checkout process designed to make ordering fast and straightforward. We would like to review the details and see how we can best assist you. An agent was assigned your case and continue assisting you directly. Please keep an eye on your email inbox for our message. Best regards, Blake from KatuChef



