Dallas
customer service
The customer service representatives were very polite and helpful. Calls were answered promptly and responses were quickly sent.

KatuChef specializes in premium titanium cutting boards designed for modern kitchens. Crafted from 100% pure titanium, our boards offer a hygienic, non-porous surface that resists bacteria, odors, stains, and warping, providing a cleaner, safer food prep experience.Unlike traditional wood or plastic boards, KatuChef’s titanium design is built for durability while remaining gentle on your knives. The sleek, easy-to-clean surface makes everyday cooking simpler and more efficient.We’re committed to quality, customer satisfaction, and delivering innovative kitchen solutions that last. With KatuChef, you can cook confidently using tools designed for performance, safety, and long-term reliability.
KatuChef (katuchef.com) has 738 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Dallas
The customer service representatives were very polite and helpful. Calls were answered promptly and responses were quickly sent.
Joseph
Refused first credit card but there is no reason to do that. Used second one -okay fur that one.
Deborah Lynn W.
When I realized the total price of my order I knew I couldn't afford it. When the cutting boards arrived , they were smaller than I expected so it isn't a product I could use, also the cost. Edilyn was wonderful in trying to cancel my order but the process had already started so she told me not to worry and i could return them for a refund once they arrived. A very nice and helpful lady.
Charlene S.
The information was very important. That is why I ordered the boards.
Linda F.
Fast and efficient
GX
All I needed was how to return a partial order but now I have to fill out surveys and wait for "email instructions".
Mollie Quealy B.
I am excited to receive my titanium cutting board. However, I felt that I was tricked into ordering the stainless steel soap and non slip pad which I do not need.
Response from KatuChefAug 16, 2026
UPDATE Hi again, Thank you for your response and for providing the necessary information. Your order is now being reviewed by our support team, and we’re working to resolve the issue promptly. We appreciate your patience and will keep you informed with the next update. _______________________ Hello, We appreciate you taking the time to write your review. Our system does not place orders or charge customers automatically. An order is created only after the customer completes checkout and confirms the payment. We would appreciate the opportunity to investigate the matter further. As we were unable to locate your order from the review alone, we have sent you a separate email requesting additional details. Please keep an eye on your email inbox for our message. Kind regards, Blake from KatuChef
John W.
Ordering was so easy