Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
kanguroseguro.com
Website
kanguroseguro.com
Category
Insurance
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Gracias a Sofía que siempre me ayuda con mis inquietudes, es una muy buena representante de su compañía.
Response from Kanguro InsuranceJun 5, 2026
Hola Lina,
¡Muchas gracias por compartir tu experiencia!🧡
Nos alegra saber que Sofía ha podido ayudarte con tus inquietudes y brindarte la atención que mereces. Comentarios como el tuyo nos motivan a seguir trabajando cada día para ofrecer el mejor servicio a nuestra comunidad.
Gracias por confiar en Kanguro Insurance. Estamos aquí para ayudarte siempre que nos necesites.
— The Kanguro Insurance Team 🦘
KS
Kerene S.
It was great
It was great! I really appreciate how quick to respond
Response from Kanguro InsuranceJun 1, 2026
Hi Kerene,
Thank you for your kind words! Knowing that you felt supported and received a quick response means a lot to us. We understand that when questions come up, getting timely help matters.
We truly appreciate you being part of the Kanguro family and look forward to continuing to support you.
— The Kanguro Insurance Team 🧡🦘
YF
Yasnally Frometa L.
Excelente mantienen a mi perrita Chanel…
Excelente mantienen a mi perrita Chanel en óptimas verificaciones y segur de su salud
Response from Kanguro InsuranceJun 1, 2026
Muchas gracias por compartir tu experiencia, Yasnally. 🧡
Nos alegra saber que Chanel se encuentra bien y que nuestro servicio te ayuda a mantener su salud bajo control con el seguimiento y respaldo que necesita. Nuestro compromiso es brindarte tranquilidad y apoyo para que puedas cuidar de tu mascota con confianza.
Gracias por confiar en Kanguro Insurance para proteger a Chanel. 🐾🧡
— El equipo de Kanguro Insurance 🦘
NN
No N.
Horrible company. Continues to charge you after you cancel also
Service is horrible and every customer service rep speaks with broken English. I canceled my Insurance months ago and they continue to take payments from me. They told me the computer is giving them issues closing the account. Meanwhile because of them taking money from me, it has messed up my payments for other bills. I have an organized bank account with exactly what I need for bills not expecting to be stolen from. Right now they owe me 3 months. How is it my problem they have problems with the computer. That money should be back in my account. Regardless. It wasn't theirs to take. I still have not received money back and I'm expected to wait for them to figure it out. Not acceptable. Not my problem.
Also the app they have never works. This company is a Sh%$ show. Don't bother using them. I could go on about other issues but I'd write a whole chapter.
Response from Kanguro InsuranceMay 29, 2026
Hi,
We're very sorry to hear about your experience and understand how frustrating this situation must be, especially if you believe you've continued to be charged after requesting cancellation.
We take concerns related to billing, cancellations, refunds, and account access very seriously, and we'd like the opportunity to investigate your case and help resolve it as quickly as possible.
Because we're unable to identify your account from this review, please contact our Customer Service team directly at (888) 546-5264 or email us at [email protected]. Please include your full name, the email address associated with your policy, and any additional details that can help us locate your account.
We appreciate you bringing this to our attention and would welcome the opportunity to review your situation and work toward a resolution.
– The Kanguro Team 🦘
GR
Griselda
Excelente atencion tenia totalmemte…
Excelente atencion tenia totalmemte el.conocimiento a mi problema lo resolvio al momento gracias sr. David.
Response from Kanguro InsuranceMay 28, 2026
¡Muchas gracias por compartir tu experiencia, Griselda! 🧡
Nos alegra saber que David pudo ayudarte rápidamente y resolver tu situación al momento. En Kanguro Insurance trabajamos para brindar una atención clara, humana y eficiente en cada paso.
Agradecemos mucho tu confianza y tus palabras.
– El equipo de Kanguro🦘
AL
Aston L.
Spoke with the sweetest agent who…
Spoke with the sweetest agent who corrected my interested party and address. Service was fast and accurate!
Response from Kanguro InsuranceMay 22, 2026
Thank you so much for your kind words 🧡
We’re so happy to hear you had a great experience with our team and that everything was corrected quickly and accurately. Providing fast, friendly, and human support is what we strive for every day.
We truly appreciate you taking the time to share your experience with us.
- The Kanguro Team 🦘
YG
Yapa G.
Agradecimientos
Siempre siempre estuvieron para atendernos incluso en los momentos más críticos, el proceso siempre fue fácil y ordenado sin ninguna complicación, siempre en un ambiente tranquilo y cordial, les agradezco a todos sus colaboradores por el acompañamiento desde el inicio de nuestra vinculación, espero contar con ustedes en otro momento.💕🐾
Response from Kanguro InsuranceMay 22, 2026
Muchísimas gracias por tus palabras y por confiar en nosotros 🧡
Nos alegra muchísimo saber que pudimos acompañarlos incluso en los momentos más importantes y que todo el proceso se sintió fácil, organizado y sin complicaciones. Para nosotros, brindar una atención humana, cercana y cordial siempre será una prioridad, así que comentarios como el tuyo significan muchísimo para todo nuestro equipo.
Gracias por ser parte de la familia Kanguro. Aquí estaremos siempre que nos necesiten 🐾
- El equipo de Kanguro 🦘
IS
Inmaculada S.
Me parecen todos muy eficientes, les agradezco mucho su atención y les doy las gracias por todo
Me parecen todos muy eficientes, les agradezco mucho su atención y les doy las gracias por todo
Response from Kanguro InsuranceMay 21, 2026
Hi Inmaculada, thank you so much for your kind words and for trusting Kanguro. 🧡
We’re very happy to hear that our team has made your experience a positive one. Providing attentive, human support is a big part of the Kanguro way, and your feedback truly means a lot to us.
We’re always here whenever you need us.
– The Kanguro Team 🦘
