Ronald M.
I want to warn other pet owners about…
I want to warn other pet owners about my experience with Kanguro. Before purchasing the policy, I was told that it would be active the very next day and that I could take my dog to the veterinarian right away. Based on the information their own representatives provided, I took my dog in for treatment and paid the veterinary expenses. The surprise came when I submitted my claim and it was denied. It is extremely frustrating to be told one thing when they are selling the policy and then receive a completely different answer when you actually need to use it. We are not talking about a small amount of money. These were significant veterinary expenses that I incurred because I trusted the information given to me by the company. My advice to anyone considering Kanguro is to be very careful. Get everything in writing and read every detail of the policy before spending your money. In my case, I feel misled and left without the coverage I was led to believe I had. Based on my experience, I cannot recommend this company.
Response from Kanguro InsuranceJun 18, 2026
Hi Ronald, Thank you for taking the time to share your experience and concerns. We understand how frustrating it can be to face unexpected veterinary expenses and to have questions about coverage when your pet needs care. After reviewing your case and speaking with you directly, we appreciated the opportunity to better understand your concerns and discuss them with you. At Kanguro, we are committed to supporting pet parents with transparency, care, and clear communication throughout their experience. Feedback like yours is valuable to us and helps us continue enhancing the service and support we provide every day. Thank you again for taking the time to speak with our team. We appreciate the opportunity to connect with you directly and remain available should you need anything further. – The Kanguro Team