Jeffrey S.
The representative
The representative. She is top notch.

Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Excellent

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Excellent
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Excellent
465 approved reviews, newest moderated first
Jeffrey S.
The representative. She is top notch.
Fátima T.
Me gustó la atención de la chica fue muy atenta y me pudo ayudar en la aplicación, ella sabe muy bien su trabajo.
Yoselyn A.
Excelente atención siemrpe contestas todas mis dudas gracias familia Kanguro
Lorchen C.
Excelente servicio
Michelle P.
I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.
Response from Kanguro InsuranceSep 7, 2023
Dear Michelle, we apologize for the difficulties you've faced with our app and online claim submission. While we appreciate your positive feedback about our responsive Customer Support Specialist, we are actively working to fix the app issues to improve your experience. Your satisfaction is our priority, and we value your feedback. We're committed to turning your 1-star experience into a 5-star one. Thank you for your patience as we work diligently to resolve these app issues and make improvements.
Danna Salazar M.
Good service very friendly
Jamazing
Asked a few simple questions that any other company has been very direct to answer. Not only do they keep contacting me in Spanish even though I keep telling them I don't speak it and please use English, but they avoid questions and do really rude and shady things already. And I haven't even signed up! Not compelled to use this insurance, they are just too exhausting.
Noris H.
Excelente servicio !!!