Mixii A.
Terrible insurance
Terrible insurance, they ask for receipts and documents from the clinic when they deliver it, they say that it is not enough, they need writings from the vet explaining everything that was done to the dog. Don't make the same mistake I made, don't say I didn't warn you, don't use Kanguro insurance.
Response from Kanguro InsuranceJul 17, 2024
Hi Mixii, Thank you for reaching out and for your feedback. We appreciate your understanding as we strive to provide the best service possible. We want to kindly remind you that as part of our policy, we require the medical records of your pet before we can process a claim. Unfortunately, veterinary clinic receipts alone are not sufficient for this process. The medical records provide us with a comprehensive understanding of the pet's health history, which is essential for accurately assessing and processing claims. Best regards, Kanguro Insurance