Charlene G.
judgement without evidence.
I made an order that never arrived, after looking into it via 'track your order' it was apparently delivered with signature 2 days previous. I called to investigate and was told I had to wait to hear from the appropriate department this took 10 days. I was told to send in proof of signature but was not told where to send it, I called three times and got two different addresses and an email address. As this was a copy of my passport I felt very unsecure in sending this information without knowing the right address. It took two days to get a clear answer on where to send my information. The week after I was told my signature matched those of previous deliveries so I had to pay for the item anyway and thats without sending me this mystery evidence or any mention of the signature I sent them. I am now left without my camera and over £300 down with nothing to show for it. I feel very let down and robbed. I ordered the camera so i could capture family photos at my nans 70th now thats gone and apart from a few smartphone snaps there were no photos to commemorate such a special occasion. Kandco never answer questions straight and every time I call it's a new answer very confusing and very unfair.