KandcoReviews of kandco.com

I order a Hoover and it was delivered within 3 days , excellent service , the delivery service keeps u up to date when your delivery will be with you

Ordered a fridge freezer and ticked for removal of old one. The confirmation email had no delivery charge so I e mailed to double check and indeed no removal ordered told to ring customer services 0845 watch your phone bill rocket, told that the item has no removal option even though one web page clearly does and I had sawn through kitchen counter to fit fridge in. Told me he would put me through to another dept ten mins later phone went dead. Rang back the girl said cant just add 5 pound removal charge will have to cancel order wait 5 days for cancellation to be authorised (when the £20 off offer has expired, odd eh) and then I will have to re order and take pot luck on delivery date or indeed if they have stock. If I wasent disabled I would have removed my old fridge myself and bought this fridge freezer at argos for 80 quid less. Oh I asked if her supervisor could ring me back to discuss there mistake which has already cost me time money and major inconvenience and still waiting. Once ive paid my balance I wont be using again. Oh and off course they can offer interest free as nearly all there goods are roughly 30% more expensive than somewhere like amazon anyway sometimes double in price. Feel badly let down

HAVING BEEN A CUSTOMER / AGENT OF KAYS FOR OVER 40 YEARS I I FEEL QUALIFIED TO SAY THAT AT TIMES THEIR CATALOGUE HAS BEEN A LIFE SAVER, ESPECIALLY WHEN TIMES WERE HARD AND I DIDN,T WANT TO DISAPPOINT THE CHILDREN ESPECIALLY AT CHRISTMAS .THEIR SERVICE IS SECOND TO NONE AND IS SO MUCH EASIER NOW THERE,S NO WRITING OUT OF PEOPLES PAYMENTS, GOING TO THE BANK ,SENDING OFF BALANCE SHEETS,WAITING AT LEAST A WEEK FOR DELIVERIES, OH AND THEIR MERCHANDISE IS FANTASTIC TOO.THANK YOU KAYS

I have had good service and good felivery times my only problem is with my low credit limit I cannot buy things I need

Delivery date scheduled for the 6th May. 10 May, 2014 13:23:00 Despatched from Yodel Sandwell 10 May, 2014 06:26:00 At incorrect depot Yodel Sandwell 10 May, 2014 01:24:00 Received at Yodel Sandwell 9 May, 2014 18:10:00 Despatched from Yodel Southampton 8 May, 2014 18:33:28 Despatched by Our Supplier 6 May, 2014 15:17:05 Order being processed at supplier 30 April, 2014 15:22:19 Order received by our supplier Although it states despatched from Sandwell it still hasn't arrived at delivery service centre. Tried to cancel but told not possible so have to either reject delivery or accept item and phone a 0844 number to arrange return. Did what I should have done in first place purchased a better quality at PCWorld at a cheaper price.

High quality goods. Delivery is excellent. Order on a sunday or weekday and your item will be delivered within 2 days. Very flexible payment options to suit everyones budget. Cusstomer service is excellent, if you email them with a question, they reply with a solution WITHIN 6 hours I WOULD RECCOMEND KAY'S TO EVERYBODY.

Delivery of orders very quick.After care very good & I've never had any problems with anything.

its just a shame the selection on bed linen has shrunk, and why have you stopped paying commission, i will always shop with you but i don't understand why you stop doing things