Kallati JewelryReviews of kallati.com

Update to 11/8/2024 review. To right their wrong this company gifted me a really nice Tanzanite pendant as an additional apology. I think that was a very good gesture from a customer service perspective.

Purchased a beautiful Alexandrite ring from a trunk show in July and was told by the Kallati rep that the piece comes with a certificate of authenticity. I thought great which was one of the deciding factors that made me purchase from the show. 2 months or so later I still had not received my document in the mail or digitally. I reached out to the store that had the show and was told the rep was contacted a month prior and was advised at that time it would be mailed out. I had to email Kallati directly attach my purchase receipt to maybe help speed up the process. Awful because they should have had all the information. A few days later, in now November, Mo responds that the certificate was mailed and couldn't be sent via email only to discover it was emailed to the stores manager here in Sacramento and they put the wrong $$ amount on the certificate and he had to let them know. Ummmmm I emailed Mo my purchase receipt so how in the WORLD did Mo get it wrong. Paying attention to detail is very important in business and in life so please do better! Thanks to the manger at Jared I received my Certificate of Authenticity via email because he caught the error and had Kallati correct it!! This has been an unnecessary nightmare and because of this hassle I WILL NEVER EVER EVER PURCHASE ANYTHING FROM KALLATI EVER AGAIN!!! The website says a certificate of authenticity comes with its pieces!! This is no way to do business and furthermore treat customers that have spent a lot of money on jewelry made by Kallati. DO BETTER! This practice does not show integrity or show that Kallati values its customer base. DO BETTER!

Great communication between emails. The associate was very professional and very helpful!

For a very reasonable price, they replaced a blue diamond that was lost and cleaned up my ring beautifully.

Mo in customer service was great and very accommodating to help me out 5 stars to her

love my ring!! beautiful quality and it fits perfectly!

I purchased Diamond earrings,from Ventura.The earring was stunning and beautifully designed.I am so happy and proud to wear this quality piece.

`I purchased a beautiful watch the first night of our Royal Caribbean cruise. Jody helped me with the purchase, and also showed me some other items that i did not want to buy. Anytime during my cruise when i went in the store again, she never hounded or hassled me to purchase anything from her. One morning I saw her, waved, and said i'd be back later. I went back later to purchase beautiful pink sapphire jewelry. When I came back, she was on break, so the store manager was going to help me. I told him no, I'd rather wait for Jody so she gets the credit. I appreciated him so much when he said Jody would get the credit for this sale. We agreed on a price and I purchased the jewelry. Two days later, I picked up the certificate of authenticity. It was a smooth and easy transaction. Thank you so much Jody and the gentleman store manager (i am so sorry I forgot your name). I absolutely love my ring and earrings. Thank you so very much!!!