Kallati JewelryReviews of kallati.com

I have bought two pieces of jewellery from onboard p&o cruise ships The ring was sold as 14k with 30ct. There's no makers mark or stamp saying the type of purity of gold you would normally expect. The necklace is marked 14k rci Indonesia. Rci is for a different company so not Kallati. Buyers beware

The ring is very nice, and the quality and clarity of the diamonds is lovely. However I would say my experience would have been made better if expectations regarding shipping and delivery had been more explicitly managed. Once things became frustrating and I reached out to the Harding+ Group CEO (who are a the UK broker for this brand on board cruise ships) through LinkedIn I did experience a better provision of information. My buying experience was as follows. I bought a ring on Board Marella Discovery II on October 5th. I was assured it would arrived for my 50th Birthday on December 5th, I was told on the 20th November it had been despatched on Royal Mail 24 hour special delivery. Nothing arrived and tracking was indicating they had not received the item. When I checked with them again on the 25th November they assured me it shipped and I had to wait for the tracking to update. The tracking just says the item is being despatched and will be updated when the item is received by Royal Mail. I then reached out to Kallati, Harding+ and Barclaycard to start a potential charge back as I was being fobbed off with holding emails. Once I did this the ring tracking was updated and visibility became better, as did communication with the customer service agents in each organisation. I received the ring today.

Earrings were out of stock and had to be made. That’s fine but, how about you let the client know there’s been a delay? Instead of waiting for them to contact you? Disappointed in the earrings when they eventually did arrive. Definitely not the same quality of the pieces I’ve seen face to face. Won’t be purchasing from the website again.

I sent an email inquiring about my order when it hadn’t been mailed after 10 days. I never received a reply but I quickly received an automated email that the order had been sent. I don’t know if there was any correlation.

Update to 11/8/2024 review. To right their wrong this company gifted me a really nice Tanzanite pendant as an additional apology. I think that was a very good gesture from a customer service perspective.