Kallati JewelryReviews of kallati.com

I purchased 3 bracelets from the Kallati collection . Their customer service was excellent . It broke and without questions asked they replaced it . I will definitely purchase from them .

I have bought two pieces of jewellery from onboard p&o cruise ships The ring was sold as 14k with 30ct. There's no makers mark or stamp saying the type of purity of gold you would normally expect. The necklace is marked 14k rci Indonesia. Rci is for a different company so not Kallati. Buyers beware

I ordered 4 custom pieces and bought 3 stock pieces. The stock pieces are great no complaints. The 4 custom pieces I am guessing will continue to disappoint me for a long while as they have never “appeared”. I was promised a smooth, interactive and iterative approach to get exactly what I wanted. What I got was NOTHING. A few renderings and no “mold” to approve as promised and then I received a FedEx tracking number with no explanation. I was out of town when this alleged package shipped and it is now missing. When I called customer service they were not helpful telling me it was signed for and delivered which I assured them was not the case. The signature required slip was on my door however FedEx can’t find the package. Diamonds International and Effy always call to ensure you are in town and available to sign for the piece. I mentioned this to customer service and was actually told “we have too many customers to do anything like that”. Now supposedly my second package shipped but it also is missing which makes me wonder what they actually shipped if anything. They have not offered a resolution nor did I ever “approve” the renderings nor did they send any photos of a finished item so I have no idea what they did. I am now having to go through the credit card dispute process as this is a $50k mistake. Beware if you want nice custom jewelry Do NOT use Kallati, DI and Effy are so much more reliable, responsive and reputable! I hope I can get this resolved but please don’t fall for the hard sales tactics.

The ring is very nice, and the quality and clarity of the diamonds is lovely. However I would say my experience would have been made better if expectations regarding shipping and delivery had been more explicitly managed. Once things became frustrating and I reached out to the Harding+ Group CEO (who are a the UK broker for this brand on board cruise ships) through LinkedIn I did experience a better provision of information. My buying experience was as follows. I bought a ring on Board Marella Discovery II on October 5th. I was assured it would arrived for my 50th Birthday on December 5th, I was told on the 20th November it had been despatched on Royal Mail 24 hour special delivery. Nothing arrived and tracking was indicating they had not received the item. When I checked with them again on the 25th November they assured me it shipped and I had to wait for the tracking to update. The tracking just says the item is being despatched and will be updated when the item is received by Royal Mail. I then reached out to Kallati, Harding+ and Barclaycard to start a potential charge back as I was being fobbed off with holding emails. Once I did this the ring tracking was updated and visibility became better, as did communication with the customer service agents in each organisation. I received the ring today.

Pleasure to shop with highly professional people, thank you!

Customer service is outstanding - Mo has been exceptional in assisting with my enquiries - also product exquisite

It was a bit slow but when I got the order it was great.

Kallati use the company Harding+ to retail their jewellery on cruse lines. Family member paid over £800 for an eternity ring. The wrong ring has been sent twice,they don’t even seem to know the difference between white and yellow gold. Customer service is appalling and virtually non existent.The ring was ordered and paid for in May, today they sent the wrong ring AGAIN😡