Kallati JewelryReviews of kallati.com

Failed to communicate time delay/availability information for a time sensitive need. Item was refused multiple times and there was no way to exercise this to the vendor. Not a stellar business practice.

Update: (Your reply saying it's marked is not true. I am very aware a chain needs it's identification markings you mentioned. There is absolutely NONE on the clasp, and I took a magnifing glass to search for the stamp. Not there! Although, I do appreciate your reply, it's incorrect. I would like to add, I did speak with Mo, she sent me photos of the replacement to chain in question, and on that, it is marked. I sent the first replacement back Tuesday, and I was promised the 2nd replacement was going to ship out next day service once it had been received. I still have not recieved it. Hopefully it will arrive this week). The reason for my 1* was determined by the fact they were trying to pass off a cheap chain replacement, not 14k gold that I sent in, also, the level of customer service, response of the repair dept, long waits, and the inability to finish my repair after having it 2 months. My husband purchased this Kallati necklace on our Viking cruse. It was to highlight the great time we had. The necklace is of 14k rose gold. Very pretty! I broke the chain and sent it in for repair 2 months ago. I continuously have to chase around a representative for updates through both email and phone calls. I experienced unexceptable long wait times to get updates. The representative in charge of my repair is Mo. During the first 2 months, there were many emails sent that went unanswered. I finally got a response from Mo and she said a replacement was mailed. Finally, a chain was recieved! It is much smaller than the one I sent in and its not even 14k, no stamp to identify it as 14k, so I reached out again to complain and expressed my concerns of trying to pass off a cheap $17 chain. I contacted Mo, sent photos of the original, which they already have but sent it in again. I'm very upset about this! At the end of our call, she told me she's the only one to work on this, and to be patient for her to find a replacement. You would think there are plenty of chains to mail out! Don't they have any 14k chains in stock? I find this strange, and upsetting. How long are they going to continue keeping my chain? I would advise to see the rating before doing business with this company. Beware! Trying to pass of a unmarked chain for a replacement. My husband spent close to $900 for this purchase. Very upset!

Mo has been wonderful to work with. Every single time we talk, she has been very understanding, helpful and kind in all of our conversations. She is the epitome of customer service. She has made, having a problem- not a problem.

i got great service and the ring i always wanted when no one else would lift a finger to get it for me and it arrived the next day. so great

Item not as pictured. OVERCHARGED. Will not respond to email

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My fiancé decided to get my engagement ring from Kallati. I had been a fan of the brand for many years but never had the extra income to purchase fine jewelry regularly. There was one blue diamond ring with yellow diamonds that I saw on a cruise ship, and I was absolutely obsessed. I showed my boyfriend at the time and even tried it on, but it was a bit out of my price range. Six months later, I found out he had purchased that exact ring and used it to propose when I returned to my cabin. Everything from the surprise to the quality, of the ring was absolutely spectacular. I am so thankful to my fiancé and to Kallati for such an unforgettable experience.

I bought my wife a Kallati necklace onboard our cruise as a surprise, and it was a huge hit. The staff helped me choose something timeless, and when she opened it she was genuinely speechless. She’s worn it almost every day since, and the quality is outstanding.