Tyler W.
Asked for a refund of incorrect charges, support deleted my whole account and history to silence me.
Contacted support because they've been charging me for 8 months after my trial cancellation. The chat rep said no, despite confirming that I did not authorise the charges - and then had the nerve to ask "I can't guarantee anything, but if you would consider using JustCall again in the future, I could see if these can be converted to credits for you?" When I declined and said I had proof of my account and trial cancellation, and that I expected a refund as I didn't want the service or ever use it, and was on the phone to American Express to file a dispute — I got another cancellation email. Odd... Then I switch tabs to go back to my chat with the JustCall rep and I'm logged out. Also odd. Turns out, they deleted my entire account while I was on the phone with Amex. I thankfully had a screenshot that shows key parts of the conversation to provide American Express, saved all the invoices to my computer — plus I have email proof of cancellation of my trial. Rather than provide a refund, they literally just deleted my account, and with it all the chat history and invoices. That's serious bad practice and will be getting them a chargeback if they don't refund the full amount.