JustCall.ioReviews of justcall.io

My issue was resolved right away. Thank you so much for your help Harshul.

Justcall is a very bad company. They cut us off after 18 months, without giving us a chance to fix the so-called problem. Trying to contact them is a waste of time. Their chat is down, they have no human to talk to. I will be filing a chargeback with my bank because we have a ton of people calling us and we can't take the calls. They sent us a letter at 545pm that we are suspended. We never spam, they approved of all our texts and everything. Suddenly we are shut off and have no recourse. So beware of Justcall. Edited to add: they asked me for corporate paperwork from the Secretary of State, and IRS letter showing our EIN, and our website. I provided it all and they said, "I'm sorry but we can't make an exception." The decision is final. I wasn't asking for an "exception." I asked, what was wrong with the paperwork I sent to you? And I get crickets. Of course. We had a hugely successful campaign going, and now people who call the number get a message that we've been suspended. I'm notifying my bank and initiating a chargeback. This is so unacceptable.

This is an expensive service for what you receive. Recommend you look at better options. We found a more responsive group for 90% less. The service is not responsive although the AI bot is strong. They have some questionable practices - just try to cancel and they charge your card then do not return the funds. Buyer beware.

Manasa has been a pillar and a half throughout this transition we are making to JustCall. Any shortcomings that the product/user integration process might face on the technical side is sort of balanced out by the prompt and professional assistance offered by Manasa and also her colleague Roshni. These folks know what they're doing and are adding value to their organization by upholding customer success values to theiir absolute highest!

Manasa has been super helpful and very responsive in assisting with any issues and questions that we have had.

I had a frustrating experience with JustCall's automated security and compliance system, which mistakenly took down my account, claiming they couldn't verify the legitimacy of my company—even after I provided all the requested documents. This issue kept me from using their services for nearly two weeks, which was incredibly inconvenient. However, after escalating the issue, I had the pleasure of working with Almeen from their customer support team. She was absolutely amazing—so patient, kind, and dedicated. She immediately understood the situation, went above and beyond to resolve the issue, and got my account reinstated right away. I’m extremely grateful for her help and for the way she handled everything with professionalism and empathy. I give Almeen 5/5 stars without a doubt, and the JustCall dialing software itself deserves a 5/5 as well. It’s an excellent platform that has served my business well. That said, I do think there’s room for improvement in the automated security system to ensure legitimate accounts aren’t mistakenly suspended in the first place. Thanks again, Almeen, for turning a frustrating situation into a positive experience!

JustCall's team and specially Basil provided an excellent support when we were having a hard time booking a demo. They were very responsive and supportive throughout the process. Thanks guys providing such a good customer service!

Just Call and in particular Hari and Dixa have provided amazing support and service. highly recommend Just Call for any business.