Tam
Wishing my kids could actually use it..
I ordered a trampoline from Jumpflex for my kids to enjoy on the other end of our move. The package arrived on time but, after we began to assemble it we realized over half of the springs were missing as well as a few poles from the ladder. We called jumpflex and they put an order in for the missing parts and springs at no charge. We were told the springs were sitting in a warehouse waiting to be picked up but would be shipped very soon. We received the ladder parts within the next week but are still waiting on the springs. My kids have been looking out the window at a half assembled trampoline for weeks now meanwhile other people are receiving their trampolines and leaving raving reviews. Where are our springs??? Would leave 1 star if the customer service team weren’t so quick to get the ladder parts out, at least. I understand there is a delay for shipping reasons but I don’t understand why the springs are being fulfilled for other, more recent trampoline orders (based on review dates) but ours are still sitting somewhere in a warehouse.
Response from Jumpflex TrampolinesJun 28, 2022
Hi Tamara, Thanks for taking the time to leave us a review. We deeply apologise for this issue. I have just sent a separate email with an update on finding a resolution for you as soon as possible. Hoping we can get this sorted out soon. If you have any further concerns at all, please don't hesitate to get in touch.