JPMorgan Chase & Co.Reviews of jpmorganchase.com

As an e-commerce merchant, dealing with JPMorgan Chase has become an absolute nightmare because they actively facilitate "friendly fraud" and strip funds from legitimate sellers. I recently dealt with an incredibly abusive, toxic customer who openly refused to return my product, yet explicitly demanded her money back. She claimed the item was "not as described" as an excuse, and then threatened me, stating she would file a chargeback because she was 100% sure she would win. She knew that Chase always supports scammers over honest businesses, and she was right. Even though she clearly refused to return the merchandise and I provided definitive, indisputable evidence of her refusal and threats to Chase, they ignored it all. They choose to rule in the customer's favor every single time, letting her keep my product and my money, while saddling my business with chargeback fees. It is completely unacceptable for a multi-billion dollar financial institution to operate with such blatant disregard for fair play, and federal investigators need to step in so Chase knows they cannot continue this toxic pattern. A big number of sellers are being financially ruined by this, and we need to take this seriously. Every single merchant facing this abuse must go to the Office of the Comptroller of the Currency (OCC) right now and file an official complaint to trigger a real federal investigation into Chase's fraudulent dispute practices.

I am leaving Chase after learning what customer service at a massive institutional bank looks like when you actually need someone to exercise judgment. My problem began with a $601.96 credit card dispute involving a Frontier Airlines fare that was sold as refundable, canceled, and not refunded. I disagreed with how Chase handled the dispute, but that is no longer the primary reason I am leaving. The reason is what happened when I tried to complain about Chase itself. I sent Chase a detailed written complaint explaining that I was not disputing whether I authorized the original purchase. I was complaining about how Chase handled my claim and specifically requested that someone independently review that handling. Chase told me to contact Card Disputes. I wrote back and explained that Card Disputes was the department whose handling I was complaining about. I specifically asked Chase not to simply send me back there and requested escalation to someone capable of reviewing the complaint. A different Chase representative responded and sent me back to Card Disputes. So I wrote a third time. This time I explicitly pointed out that the responses appeared to be boilerplate and that nobody seemed to be responding to what I was actually writing. I specifically stated that I was NOT asking for another explanation of how to contact Card Disputes. A third Chase representative responded with another remarkably similar canned message and, unbelievably, told me to contact Card Disputes again. That was enough for me. I cannot know whether these responses were generated by software, assembled from customer service templates, or sent by employees who simply lacked the authority to do anything else. But the result was the same. Three differently named representatives sent variations of the same response while completely failing to address the substance of my complaint. That is the danger I now see in institutional banking. Everything works beautifully while your needs fit within the automated systems and predetermined processes. The real test comes when something goes wrong and you need an actual person to understand the problem, take ownership of it, and exercise judgment. Chase failed that test spectacularly. The $601.96 is no longer particularly important to me. What is important is discovering that I do not want my banking, investment, and credit card relationships entrusted to an institution where customer service can become a closed loop designed, intentionally or otherwise, to exhaust the customer until he gives up. So I gave up. Not on the $601.96. On Chase.

I’ve had a horrible experience with JP Morgan. It was fine until my mom passed away and I tried to get my advisor, Jeanna Cook Garcia, to divide the investments among the beneficiaries. It took her over a year to do it which took 8 office visits, 40 phone calls, and my hiring an attorney. Here I am year and a half later, and there’s one remaining account that I can’t get the money out of. Her excuse now is that it’s closed so she can’t do it. Today alone, I’ve been on the phone with customer service for over 2 hours with no solution in sight. I hate this company! I’ve reported her to the SEC and FINRA for continuing to trade in my mom’s account for about 6 months after her death, all the while telling me how much money she was making me. I even had Private Client status which means nothing, obviously. I tried to get help from her supervisor, Joe D’Agostino, but he doesn’t return any of my requests to speak to him.

Chase has the WORST customer service representatives in the industry. Just hung up with a guy named Brandon refusing to answer my questions about my account without continuously asking for a payment first otp. I'm literally signed in ready to pay on the app but needed assistance with a few questions for reassurance before I hit submit. Now I'm going to pay another bill with said money and Chase can wait until next week or longer for being rude to me!

They may single handedly put my business out of business! We received a fraudulent deposit of over $24,000 and, knowing it was a scam, I alerted chase and the FBI. To thank me for my assistance, they proceeded to close my operating account. So, I moved everything over to my payroll account. One week later, they closed my payroll account! So, now thousands of dollars are floating around and I'm unable to pay my employees or vendors. When I first opened the accounts, I liked the "big bank" feel. But their actions have hurt my business so bad that I'm not sure we will recover. Run away

$36 Million Dollar third Party Certified Co. Evaluation & it took 9 weeks to tell me NO??? and they also Admitted they Didn't Even Look at Documents that Were Submitted. - ??? I will never do business with them in the future.

WORST BANKING EXPERIENCE EVER After making wire transfers to my French account via a currency broker for almost 20 years Chase canceled a transfer and blocked my account. Why? Suspicious activity – and from then on forward Chase treated me like a criminal money launderer. After several more attempts I learned that wire transfers were no longer permitted! WHY WAS I NOT INFORMED IN THE FIRST PLACE? Then Chase said the problem arose from using my computer instead of a phone; COMPLETELY FALSE! When I finally spoke to Chase’s only competent employee he guided me through the steps on my computer. No problem! I also phoned my branch in Manhattan who suggested my only alternatives were to request a check from head office (good luck with that one!) or use my debit card. Both incurring huge fees. After close to a week no solution offered. A total disgrace.

For extra security, on July 28,2026, I decided to purchase a cashier's check at my local JPMorgan Chase branch at 1420 W. Southport Rd. in Indianapois IN. I called and spoke with Katie at the branch, who verified a lot of my personal information before telling me there would still be a fee for the cashier's check. I explained that the branch manager at 111 Monument Circle in Indianapolis had already voluntarily told me there would be no fee because we had fairly high-deposit accounts with Chase and rarely ever needed services, but she insisted there would be a fee. I called back and spoke to the branch manager, who said there would be no fee for the cashier's check. I stopped by the branch later that same day to get the cashier's check and was told there would be a fee. I explained that the branch manager had said there would be no fee. He left the counter to speak with the manager, returned and said she'd be with us shortly. We waited while 3 and 4 customers lined up behind me. The teller was ready to ask me to step aside while he waited on the others since he was the only teller behind that counter. I went ahead and paid the fee. The following morning I read how in 2025 Chase took in like $57 billion in revenue but only gave like $400 million (roughly 0.7 percent) in actual monetary contributions to charitable organizations and the community, and I thought of documentaries I'd viewed about the historical Gilded Age ruthlessness of financial kingpins like JP Morgan in some of his business dealings, and I decided I'd rather keep that $10. So I called the branch back and spoke with the branch manager, who had the authority to override the fee. While I certainly appreciate the branch manager's kindness and help, and listening to me, in my humble layperson opinion Chase as a federally regulated (hopefully still!) financial institution needs a lot more consistency across its branches in its everyday business practices. And I'd also be pleased to see JPMorgan Chase and other major financial players really step up to the plate to start doing better and giving back more to the communities that have given so incredibly much to its bottom line.