JPMorgan Chase & Co.Reviews of jpmorganchase.com

Pathetic website. What's point in spending on big tech buzz words when you cannot even provide basic functionalities like as simple as download statements for account based on custom date range or for past 6 months to 1 year.

Chase Auto Loan is most appalling service I have ever seen. Zero customer out reach in the case of an ongoing and agreed insurance claim. They unilaterally, with zero communication reposed car and towed to auction site, despite loan payments always fully on time and active agree insurance coverage process in place. First communication was that in 5 business days time car would be auctioned unless extortionate Chase imposed fees were paid immediately. Zero consideration of Chase customer . Zero communication with Chase customer . Customer Service completely dire and has zero interest in helping Chase client

Been trying to talk to Mr. Simpson at 332 799 3408 about a refinance. His recording says he w return the call same day, or at the latest next day. Called,left message Tuesday, it's now Thursday, still no return call.

Multiple agents. First one hung up on me. Second one rattled off that he wasn't the "manager" to speak with and shuttled me off to IT. Varun in IT couldn't help. In fact he was clueless re: Problem. Two VISA accounts, a checking and a savings. Online, only the older VISA allows payment from both deposit accts. The newer one only allows payment from Cking acct. Why? Why? Why? Can fix? Unh-uh.

I had a credit card for several years through Chase. Closed it and was paying of the balance. I called last month to talk to a rep and get an up to date pay off amount which he gave me and assured me was a complete payoff amount. I immediately paid that amount online as soon as i hung up with him and a couple of days later my account showed a zero balance. Then today I get an invoice of $37.17. When I called Chase I was informed it was interest. I asked why when I called last month for a total due this was not included and the 2 reps I spoke with said the rep would not have known about it when he spoke with me? I also asked why I was not told there could be any additional fees they didn't know that either. Was basically told by both of them something about accruing interest and I just owed this money. No attempt to take off the amount or reduce it. Just too bad. You owe it because we said so and just have to pay it. I did pay it off AGAIN and hopefully will not get another bill next month. Also cancelled all of my other accounts with them and will never use them again.

Chase is one of the better online banks we've worked within an industry saturated with customer service incompetence. When I received a defective product and the seller balked at refunding in the return process I filed a dispute and Chase did an immediate chargeback. The funds were in my account the next day. The website is state-of-the-art for direct deposits and transfers to external accounts such as Ameritrade and Zelle Quick Pay and pending funds are usually listed as available right away.

Difficult to reach on phone when errors occur, incorrect knowledge of product and time consuming to set up, limited functions

First, I think it's worth mentioning this review is in regards the Retail Banking section of Chase. The one advertised in the UK in a recent campaign in which they boast that there's already 56 Million Americans enjoying the service. The service is for a straight forward Current account, Savings account and a Round-UP account. I've only been sign. up for a little while but the process of opening the account was so straight forward I couldn't help myself but to let people know how good it was. Keep in mind this is a savings account that offers 2% APR and the round-up account offers 5%! The regular current account offers 1% cashback too. I used to use my Amex for all regular purchases for the 1% cashback they offer, but there are so many places that don't accept Amex. So now I get it on my regular spending straight from my current account! How cool is that?!