Joyride HarnessReviews of joyrideharness.com

I ordered two harnesses, one fit and the other is too big. I want to exchange one. I have reached out by phone and rather than let you leave a message, it hangs up on you...what business does this? I then sent two or three emails and no response....is anyone working in this business other than to take our monies???? Would someone PLEASE respond to me???

The worst. Took our money and never delivered. BBB rating of F and complaints to the California Attorney General and they are still advertising on Facebook! Now their website gets redirected to another site selling dog accessories???

I returned harness from order# 327552 with return# 04EA8A and per USPS tracking information it was delivered to your facility on 8/12/2019. I got no response. I had an online chat mid September with a followup email stating that my "return will be processed as soon as it is received and evaluated by our warehouse team". Have heard absolutely nothing since then. Now I can't even get the online Chat box to open. Calling the phone number is useless. Please send me the refund I am due. Thank you.

The customer service is scandalous, but the product is terrific. I returned a too small, brand new, unused harness in exchange for a larger size. I didn't receive confirmation it was received or that the new item was shipped. I finally got a tracking number and it last left Georgia and has been lost for over 7 weeks. FedEx recommended I request a replacement from Pug Life. I can't get any response from Pug Life. I can't call them, they won't respond to email. They keep sending the same auto responses - no one is actually reading my emails so nothing is getting accomplished. Item is paid for. 7 weeks ago. I just want the new harness. Instead of an apology or explanation, just please send the size L harness. Please. Order # 324251

I bought a harness several months ago and when it arrived it was too small. I returned it per instructions but never received the replacement or refund. I finally gave up on ever seeing anything from the company. I was just about to spend the extra money and order another one but decided to read the reviews. The ratings are terrible. I won't be taking another chance.

These harnesses are not scaled to a small dog size. The band under the stomach and the attached clasp are extremely large making them heavy and uncomfortable for a small dog. The leash rings are also very large. Not the right harness for a small dog.

The customer service is HORRIBLE... I returned a harness for an exchange to a smaller size. NO email after 5 to 7 days, NO response to my emails inquiring about the exchange and the phone number they give for contact is a waste of time, no one answers the phone and no one is responding to any emails. Is this a real company?? I feel like I'm being ripped off.

I bought two harnesses and a safety seat belt from this company. As much as I wanted to love this product, the fit is not right for my very small 7 pound dog. I went on the site to arrange for a return and everything went OK until the part where I would be sent an e-mail with a printable return sticker. Nothing. I left a message. Nothing. I tried telephoning customer service. I listened to the message and then got a hang up (twice!). Chat doesn't work. (I tried over and over and over.) What to do? I bought this directly from the company but saw the ad on my Facebook ad feed. So, I guess my only recourse is to dispute this charge with my credit card and to notify Facebook of my difficulties with this company. Perhaps this company is just going through growing pains, but the customer service is awful.